Customer Support Analyst (5-Month Fixed-Term Contract)

SUMMARY:
Job Title: Customer Support Analyst (5-Month Fixed-Term Contract)
Location: Midrand
Industry: Manufacturing / Supply Chain / Filtration Solutions
Job Type: Contract (5 months)
Start Date: ASAP

About the Role

POSITION INFO:

Key Responsibilities

• Manage assigned customer accounts from order to delivery, ensuring timely and accurate fulfilment
• Serve as the main point of contact for customers
• Handle and resolve customer queries efficiently and professionally
• Ensure all export and shipping documentation is accurate and compliant
• Liaise with internal teams to manage and resolve quality-related issues
• Maintain accurate records and update internal systems regularly
• Prepare and distribute internal and customer-specific reports
• Participate in and contribute to process improvement projects
• Ensure compliance with Customer Order Management policies and performance standards

Minimum Requirements

• Matric (Grade 12) plus a diploma or equivalent qualification in Business Administration, Logistics, or a related field
• 1–3 years’ experience in customer service, account management, or supply chain
• Excellent communication skills (verbal and written)
• Proficiency in Microsoft Office (especially Excel and Outlook)
• Experience with order processing systems or ERP tools (SAP is advantageous)
• Understanding of basic export/shipping procedures and documentation
• Ability to work well under pressure and meet tight deadlines

Key Competencies

• Results-oriented and attentive to detail
• Strong interpersonal and problem-solving skills
• Customer-focused with a positive, professional attitude
• Self-starter with a willingness to learn and grow
• Team player with strong organisational skills

Additional Information

• This is an office-based role with occasional collaboration across departments
• Training, tools, and support will be provided during onboarding
• Immediate availability or short notice period preferred

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