Customer Support Coordinator

SUMMARY:
Exciting opportunity for Customer Support Coordinator with strong administrative, reporting, and coordination skills. PLEASE NOTE: THIS IS NOT A CONTACT CENTRE POSITION

POSITION INFO:
Are you a highly organised customer service professional with a passion for delivering exceptional support and building lasting client relationships? An exciting opportunity exists for a dynamic Customer Support Coordinator to join a leading engineering-focused organisation and play a key role in ensuring outstanding customer satisfaction and operational excellence. This position is ideal for an individual who thrives in a fast-paced environment, enjoys working with customers, and has strong administrative, reporting, and coordination skills. Key Responsibilities Customer Support & Service Delivery Act as a primary point of contact for customer enquiries, ensuring prompt and professional responses. Build and maintain strong customer relationships through regular engagement and follow-up. Manage customer complaints and issue resolution processes, ensuring corrective actions are implemented timeously. Provide after-sales support and ensure customer commitments are fulfilled. Maintain accurate issue registers and customer communication records. Quotations, Orders & Invoicing Prepare accurate quotations and ensure timely turnaround of customer requests. Process sales orders efficiently and accurately within ERP systems. Coordinate invoicing activities and resolve any discrepancies. Monitor order progress and provide customers with regular status updates. Reporting, Forecasting & Planning Compile and submit KPI reports, dashboards, and operational reports. Support forecasting and planning activities through accurate data analysis and reporting. Maintain ERP system data and ensure information is updated accurately and timeously. Assist with supply reviews and backlog management reporting. SLA & Administrative Coordination Manage SLA documentation and contract administration. Process customer price escalations in accordance with approved guidelines. Maintain customer price lists and item classifications. Ensure accurate filing, recordkeeping, POD management, and administrative support. Compliance & Continuous Improvement Ensure compliance with ISO standards, company policies, and ERP system procedures. Develop and maintain strong product knowledge. Contribute to continuous improvement initiatives within the department. Minimum Requirements Qualifications Sales Diploma or equivalent qualification and\/or relevant experience. Technical Diploma or qualification will be advantageous. Experience Proven experience in internal sales, customer support, or customer service administration. Experience preparing quotations, processing sales orders, invoicing, and customer communications. Experience working with ERP systems and reporting tools. Exposure to forecasting, planning, KPI reporting, and SLA administration. Experience managing price escalations. Mining, manufacturing, engineering, or industrial sector experience will be advantageous. Skills & Competencies Exceptional customer service orientation. Strong communication and interpersonal skills. Advanced Microsoft Excel skills. ERP, CRM, and Microsoft Office proficiency. Strong reporting and analytical capabilities. Technical aptitude and understanding of engineering-related products. Excellent organisational and administrative skills. High attention to detail and accuracy. Ability to manage multiple priorities and meet deadlines. Strong problem-solving abilities and adaptability. Self-motivated with the ability to work independently and collaboratively. Why Apply? This is an excellent opportunity to join a well-established organisation where customer excellence, teamwork, and continuous improvement are highly valued. You''''ll have the opportunity to make a meaningful impact while developing your career within a technically focused and customer-centric environment. If you are organised, analytical, customer-focused, and ready for your next challenge, we would love to hear from you. Please email your CV to