Customer Support Officer

Recruiter:

IntelliStaff

Job Ref:

JHB003747/RD

Date posted:

Tuesday, April 7, 2026

Location:

Cape Town, South Africa

Salary:

MR Monthly

SUMMARY:
Our Client is looking for a Customer Support Officer to Join their team

POSITION INFO:
Location: Western Cape

Scope

This position will report to the Operations Manager in the Western Cape and will be responsible for account management and support that ensures all account administration, compliance, and governance protocols are adhered to.

Key Responsibilities

Build and maintain strong, long-lasting customer relationships
Ensure timely delivery of solutions in line with contractual obligations
Prepare and deliver account status reports to customers and internal teams
Handle customer queries and identify new business opportunities to enhance customer experience
Act as an ambassador in promoting and supporting products and solutions to customers
Provide telephonic and on-site support services in accordance with contractual requirements
Communicate the progress of project initiatives to all stakeholders
Manage monthly invoicing and ensure outstanding debtors are collected within specified terms
Maintain accurate records of client meetings (minutes) and track key action items
Manage key client engagements, including planning and scheduling
Oversee basic compliance and governance checklist management (SHEQ)
Conduct customer training as required

Key Requirements

Relevant tertiary qualification
3–5 years’ experience in the private or public utility sector (electricity, water, or gas) will be advantageous
Strong written and verbal communication skills
Valid driver’s licence and own transport, with willingness to travel occasionally
Excellent interpersonal skills with a high level of self-motivation
Ability to work independently
Strong attention to detail and high level of accuracy
Basic understanding of management accounting principles
Ability to manage multiple priorities simultaneously and take initiative
Ability to perform effectively under pressure
Proficiency in MS Office

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