Customer Support Representative (Cape Town)

SUMMARY:
Customer Support Representative (Cape Town)

POSITION INFO:

• • Customer Support Representative

    Monatgue Gardens & Century City (2 Locations)

    We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.

    Responsibilities:

    Customer Support & Issue Resolution

    • Serve as the first point of contact for customer inquiries via email, phone, and chat.

    • Address and resolve customer concerns promptly and professionally.

    • Escalate complex issues to the relevant teams when necessary.

    • Maintain detailed records of customer interactions and resolutions.

    Order & Inventory Support

    • Assist customers with order tracking, returns, and exchanges.

    • Collaborate with the logistics team to resolve shipping and inventory-related inquiries.

    • Provide accurate product information and availability updates.

    Communication & Team Collaboration

    • Work closely with sales and account management teams to ensure seamless customer experiences.

    • Relay customer feedback to internal teams to improve products and services.

    • Foster a positive and solution-oriented team environment.

    Reporting & Process Improvement

    • Track and report common customer issues to identify trends and areas for improvement.

    • Suggest process enhancements to improve efficiency and customer satisfaction.

    Key Skills:

    • Strong problem-solving and conflict-resolution abilities.

    • Excellent verbal and written communication skills.

    • Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.

    • Patience and empathy when handling customer concerns.

    • Ability to multitask and prioritise in a fast-paced environment.

    Minimum Requirements:

    • 1 - 2 years of experience in customer support, retail, or a related role.

    • A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).

    • Experience with CRM or helpdesk software is a plus.

    • Strong organisational skills and attention to detail.

    • Ability to work independently and as part of a team.