call center Agents

Recruiter:

ANGELICA MARKETING

Job Ref:

call 101

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

20000

JOB SUMMARY:
call center Agents

JOB DESCRIPTION:

Call Center Job Description: Top Duties and Qualifications

A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Call Center duties and responsibilities

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies

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call center Agents

Call Center Job Description: Top Duties and Qualifications

Call Center duties and responsibilities

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