DC General Manager

he Regional Manager is responsible for the management and performance of the Warehouse Operations, Transport Operations and Customer Service in his region.

• Our Vision is "The Perfect Delivery" Our core business is distribution; we facilitate the flow of goods from the supplier to the customer. Everything we do in this process is judged on the delivery, that is why our vision is to ensure that we do things right and we deliver exactly what we have promised.

• Our Mission is to maximize the value of our customers delivery experience with passion and innovation. We strive to achieve 100% customer satisfaction and it is very important for us that we make the customer want to do business with us. We believe that with the right passionate people, high level of flexibility and a good innovative structure we can deliver a great customer experience.

  STRICTLY FROM FMCG IN THE FOOD INDUSTRY and EXPERIENCE IN MULTI TEMPERATURE DISTRIBUTION CENTRES.

• The Key Functional Responsibilities of the Regional General Manager includes but is not limited to:
  
  

  
  

• 1. Warehouse & Transport Management:
   Ensures all quality audits are passed.
   Ensures all operations comply with Company policy and procedure.
   Improves operational KPI’s year on year.
   Ensures DC facilities and equipment are maintained and in good   working order.
  2. Customer Service:
   Achieve customer contracted service levels.
   No restaurant below the minimum service level over a 12 month   period.
   Ensure that customer complaints are resolved quickly.
   Build and maintain sound relationships with market.
  3. Continuous Improvement:
   Actively seeks improvement opportunities in process, quality, service   levels and costs.
  4. Reporting:
   Presents and explains performance per DC.
  5. Costs:
   Achieve budgeted cost per case per DC.
  6. Budgeting:
   Delivers budgets per DC that meet specified mandate.
  7. Master delivery schedule.
   Ensures DC master schedules are optimal, accommodate growth and   meets the customer’s needs.
  8. Risk:
   DC contingency plans are always up-to-date.
   Operational risks are timeously addressed and mitigated.
  9. People:
   DC Managers performance is reviewed at least 4 times a year.
   Succession plan for DC managers are always up to date.
   Continuous training and development according to training requirements are       met and up to date.
   Continuously coaches and mentors staff.
   Ensures people survey scores improve year on year.
  NOTE:
  The above list is not exhaustive and you shall be obliged to perform subsidiary tasks in addition to the primary tasks
  for which you are employed. The Company undertakes to ensure however, that these subsidiary tasks will be within
  the training and experience or occupational capabilities of yourself and that you shall not suffer any loss of
  remuneration or status for work performed on subsidiary tasks.