DEVOPS ENGINEER

SUMMARY:
Provide monitoring/support/investigation/fault administration of our custom developed web applications. Analysis of failures and trends on applications. Automate and support the tools and processes relating to continuous delivery / integration / development, test-driven development, and agile best-practices. 24/7 Support within a digital environment.

POSITION INFO:

• Monitoring, administration and support of custom applications running on various platforms such as Microsoft Windows & Linux, utilising Oracle/Microsoft SQL Databases in a production environment.
• Administration and Support of Application Server platforms such as Oracle Weblogic, Oracle Glassfish, Microsoft IIS, etc.
• Provide operational & business support for various applications running in an online production environment to ensure service is provided within customer Service Level Agreements.
• Monitor, log, investigate and resolve failures on transaction processing applications.
• Liaising with and provide assistance to customer representatives during problem resolution.
  Provide accurate and clear verbal and written reporting for application failure investigations and resolution.
• Perform scheduled daily, weekly monthly support tasks.
• Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs.
• Perform proactive analysis of failures and trends on applications in the Production environment and data to improve service levels.
• Conduct routine maintenance, upgrades and deployment of production applications (Business hours and After hours).
• Provide assistance and training to support team members.
• Perform after hours standby support on applications running in a production environment.

• Prior experience in an enterprise IT or development environment
• 2+ years of experience in Linux based operating systems
• 2+ years of experience in Windows based operating systems
• 2+ years of enterprise software development experience or 2+ years of DevOps experience
• Docker and Kubernetes (2 years’ experience)
• Experience in supporting digital or web-based applications.
• 1-2 years’ experience in 2 or more of the following:
• Oracle Weblogic Server administration
• Oracle Glassfish Administration
• IBM MQ Series Administration

• Knowledge of the disciplines in an application support environment, incident handling, change management etc.
• Sound problem-solving exposure at application and business transaction level
• Commitment to routine as well as investigation/analysis work.
• Ability to understand and write SQL Database queries (Oracle/Microsoft SQL).
• Ability to solve medium to high complexity problems
• Self-motivated, proactive, taking ownership of problems through to completion.
• Candidate with a sense of responsibility to work on shifts and standby.
• Good oral and written communication skills
• Beginner Level Software Developer
• Problem solving skills

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