DMS Solutions Manager

SUMMARY:
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POSITION INFO:

Please note this position is based in the Middle East-Kuwait

The DMS Solution Manager is responsible for the strategic and operational leadership of DMS (Dealer Management System) and related business applications across assigned business units. This role ensures effective implementation, governance, and continuous support of production systems, aligning with business goals. The position oversees planning, team coordination, and project delivery while maintaining high system availability, user satisfaction, and operational efficiency. The DMS Solution Manager acts as a critical liaison between IT and business stakeholders and contributes to future IT planning and transformation.

Key Responsibilities: Supervisory & Strategic Leadership

• Lead and oversee the activities of DMS and application support teams, assigning work plans, projects, and objectives.

• Conduct regular team meetings to resolve issues, manage workloads, and assess performance.

• Guide and support staff development, training, and upskilling initiatives.

• Monitor system alerts and performance to ensure maximum uptime and proactive resolution of issues.

• Prepare and present regular progress, status, and project reports to senior leadership.

• Assist in IT business planning, ensuring alignment with organizational goals and future growth strategies.

• Participate in recruitment, onboarding, and performance evaluations as per company procedures.

Functional & Technical Management

• Manage the analysis, development, testing, implementation, and support of DMS and OEM applications.

• Develop project timelines, define risks, allocate tasks, and ensure on-time and quality delivery of initiatives.

• Standardize and optimize the usage of DMS applications across all assigned business units.

• Analyze user requirements and recommend solutions that meet business and technical needs.

• Ensure project documentation (manuals, process flows, reports, and presentations) is accurately maintained.

• Act as the escalation point for unresolved application issues and manage vendor communications.

• Ensure compliance with service-level agreements and IT governance standards.

Stakeholder Engagement & Vendor Coordination

• Work closely with end users, business leaders, and external service providers to ensure application effectiveness.

• Represent the organization in interactions with DMS vendors and managed service providers.

• Build and maintain strong partnerships with OEMs and internal functional departments.

People Management

• Identify and support individual training and development needs.

• Foster a high-performing, collaborative, and motivated team culture.

• Conduct timely performance reviews and provide constructive feedback to team members.

• Address staff grievances in line with company procedures and escalate complex matters appropriately.

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 6–10 years of experience in IT application support, with at least 3 years in a management or leadership role.

• Solid understanding of Dealer Management Systems (preferably Keyloop Autoline) and OEM integrations.

• Experience managing cross-functional IT teams and complex business applications.

• Strong project management experience with a track record of successful system implementations.

Skills & Competencies:

• Strong leadership, mentoring, and interpersonal skills.

• Advanced problem-solving, decision-making, and analytical thinking.

• Ability to prioritize effectively and manage multiple concurrent projects.

• Excellent communication and stakeholder engagement abilities.

• Proficiency in documentation, reporting, and project tracking tools.