Data Architect (Client Based)

Recruiter:

Nambiti Technologies

Job Ref:

JHB001946/KK

Date posted:

Thursday, March 10, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
We are looking for a Data Architect for our client based Cape Town.

JOB DESCRIPTION:

Responsible for:

Analyzing data from our various data sources, extracting actionable insights that enables decision making.
Setting the expectations of data availability in CX Portfolio and driving these requirements into the Enterprise Data team.
Improving analytical tools/technologies to facilitate a world-class customer experience and where applicable identify and recommend new 3rd party tools to integrate with the core architecture.
Applying a mix of qualitative and quantitative analysis techniques you will produce insights that help the business improve the customer experience on our Products.
Comfortable in the web analytics ecosystem and draw on data from various web analytics tools such as Google Analytics, Adobe Analytics, Analytics insights etc.
Own your research findings and present them to major stakeholders and key decision makers ensuring you deliver a clear message that the business can act upon.
Driving accountability across all our teams for consistent customer experiences.
Inspecting and measuring customer experience performance and taking relevant actions.
Discussing with all stakeholders their tracking and reporting needs. Create reports based on stakeholder requirements and automate processes wherever possible.
Providing weekly and monthly customer insight to the wider Team.
Take full charge of the 360 Degree view of the customer – The Voice of the customer, the emotion, tying all touch points to create a funnel view of the customer that anyone in the business can use to assist in driving a better experience.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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