Purpose of position:

The Data Centre Specialist is part of a team responsible for the day to day management of availability, continuity and capacity management for Data Centre (DC) and Cloud elements for the CLIENT Southern African region.

Key accountabilities:

• Day to day management of the Teams phone system on premise functionality.
• Management of the firm’s email services be it O365, there are day to day email relay and external email related support tasks to be completed.
• Servicing of eDiscovery requests for data hosted in the O365 environment.
• Part of a team that will include the managing of Cloud hosted applications and services.
• Limited support for some on premise applications.
• Part of a team responsible to address ongoing vulnerability risk management.
• As required completed Data Centre related work, including Hyper-visor, storage, backup and relevant application tier elements this includes relevant ITIL domains including incident, change, problem and capacity management.
• Participate in design, plan and implementation of Business continuity and Disaster recovery capability for on premised DCs or Cloud solutions.
• Actively contribute and participate in CLIENT’s cloud migration plans.
• Day to day proactive management and monitoring of all elements of DC or Cloud performance.
• Engagement with Vendors or CLIENT Global IT to ensure delivery against SLA and contract
• Contribute to new service deliverables including input into architecture and system design, product installation, and ongoing support escalation.
• Maintain Technical Documents, Support and Operations manuals and Knowledge Base articles.
• Where applicable internal candidate to continue lead roles if based in a different city or country.

Person specification:

Relevant Skills

• Relevant Tertiary IT qualification
• Microsoft MCSE or MCP courses advantageous (Azure Cloud, Teams)
• VMWARE and or Hyper-V Administration
• Azure Cloud administration will be advantageous
• Successful completion of vendor administration training of relevant technologies
• ITIL Foundation
• Network+
• Experience \Understanding of ITIL Concepts, Change Management Processes
• Ability to deal effectively with individuals at all levels
• Ability to work independently and as part of a team.
• Comfortable to lead in their area of expertise, but also able to follow as required by the team
• Good organisational skills to ensure effective planning and prioritisation takes place regularly
• Will be required to work outside normal office hours when necessary as part of performing role.

Personal Attributes

• Excellent client focus
• Ability to deal with conflict
• Extremely high level of confidentially and integrity
• Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
• Ability to multi-task
• The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
• The ability to work well under pressure and to perform to deadlines
• Team player who is self-aware
• Strong organisation skills; a self-starter with initiative, ability to foster innovation and a common sense approach to problem solving
• Sound decision making ability with the ability to consult where needed
• Focus on continuous improvement within the ITS function while advancing an ethical environment
• High level of attention to detail and a desire to drive quality
• The ability to work unsupervised
• Effective communication and managing expectations is critical.