Data Management IT Specialist (data Management Information Technology Specialist)

SUMMARY:
IT Officer

POSITION INFO:
Title: IT Officer Department: Operations Duration: FTC Reporting to: Operations Manager Location: One of Greenpeace Africa(GPAF) Operational Office ( South Africa, Cameroon, Senegal, Kenya, DRC, Mauritius) is preferred but flexible to other locations within Africa, as GPAF implements a hybrid work location model with work-from-home being the main base of our work location __________________________________________________________________________ Purpose of the Role The IT Officer is responsible for the administration, maintenance, and security of the organization's IT infrastructure, including servers, networks, systems, and end-user support. Ensuring scalability, operational efficiency, high availability, security, and performance of all IT systems and services while supporting business continuity and digital operations in alignment with organisational objectives. Main duties Systems, Servers & Virtualization Administer and maintain VMware virtual environments Manage Linux and Windows server operating systems Monitor system performance, server health, storage usage, and resource optimization Perform system monitoring, patch management, upgrades configuration management and preventative maintenance to minimise downtime and improve operational performance Manage, maintain, and support VMware, Linux, macOS, and Windows environments, ensuring system stability, performance, and reliability across all GPAF regional offices. Perform routine backup testing, restoration, and disaster recovery procedures Network & Infrastructure Management Configure and maintain LAN, WAN, wireless networks (WAPs), routers, and switches Support connectivity for workstations, internet, intranet, and web applications, ensuring reliable and efficient connectivity across all locations. Monitor network performance, including Wi-Fi and LAN speed tracking Troubleshoot advanced network issues and infrastructure including ISP, ADSL, routers, connectivity failures, infrastructure, server, and network-related issues and coordinate resolutions to maintain business continuity. Troubleshoot advanced network issues including ISP, ADSL, routers, and connectivity failures. Ensure proper functioning of UPS systems, air conditioners, and data center infrastructure. Support infrastructure scalability, standardisation, and continuous improvement initiatives aligned with organisational requirements. Cybersecurity & Data Protection (NEW) Ensure confidentiality, integrity, and availability (CIA) of enterprise data Implement and enforce cybersecurity policies and best practices Maintain and enforce IT security policies, procedures, and access controls to safeguard organisational systems, data, and IT assets. Manage user access control, permissions, and identity management Monitor systems for suspicious activity, vulnerabilities, and security breaches Support firewall configuration, antivirus protection, and endpoint security tools Conduct regular security audits, vulnerability assessments, and risk analysis to ensure compliance with organisational policies and industry best practices. Ensure compliance with data protection, privacy regulations, and industry standards Support incident response and cyber incident reporting procedures Lead and support cybersecurity initiatives, including CIS security framework implementation and OKTA SSO integration, to strengthen system and identity security. End-User Support and troubleshooting(Service Desk) Provide first-level IT support through a ticketing system for hardware and software issues, including advanced troubleshooting for complex problems. Ensure timely resolution of user tickets and maintain updated ticket records Provide continuous training to users on new systems, software and tools for onboarding and offboarding of staff. Log, track, and resolve hardware and software incidents efficiently Manage support operations and ensure high service levels are maintained across all NRO's Offices Manage user accounts, permissions, and access rights via WorkspaceOne (MDM), OKTA SSO and Bitwarden, to ensure secure and efficient system access.