Dealer Support Consultant - Level 2

OVERALL PURPOSE OF JOB

You will be responsible for responding to inbound queries, resolving Dealer queries as well as reconciliation items and review procedure manuals. You will also update standard letters for dealing with queries.

Main Responsibilities including but not limited to:

• FCR/Service level driven
• Settlement quotes/Natis/ Moratoriums/Exit Letters. Deal adjustments due date change, Bank details updates, change in structure of finance agreement, e.g. term monthly premium or balloon payment
• Substitution of goods, Loading beneficiaries
• Actioning In an Out, assessing and reviewing contract before Actioning
• Processing of additional finance on current finance agreement e.g. motor plan/warranty extensions etc.
• Quick Indexing of Documents for Approvals and Deal pay-outs into correct tabs, Refunds, Write Offs
• Investigate and allocate Bank Allocations/Recon, pay-outs, credit acceptance
• Process EOT interactions, contacting clients to advise on finance options
• Action SF Voice cases

SKILLS AND EXPERIENCE

• Building Customer Loyalty and Trust
• Technical/Professional
• Minimum 1/2 years experience in Customer Service and/or Dealer related

EDUCATION, QUALIFICATION

• Accounting, Banking, Finance beneficial
• Tertiary Qualification
• Grade 12/Matric with MS Office
• Credit Criminal Clear
• Excellent numeric, written and verbal skill