Dealership Workshop Foreman

SUMMARY:
Key Responsibilities:

• Recruit, hire, and motivate qualified service technicians.
• Assist technicians in developing their skills.
• Ensure compliance with all regulations affecting service operations, such as hazardous waste disposal and OHSA Right-to-Know.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Assign tasks to technicians in an equal and fair manner.
• Provide technical support when necessary.
• Ensure repairs are charged out correctly.
• Maintain high-quality service repairs and minimize comebacks.
• Conduct regular performance reviews.
• Road test vehicles to quality-check work performed.
• Establish and maintain customer follow-up programs.
• Handle customer complaints within 24 hours.
• Manage department performance using various tools.,

POSITION INFO:
Skills and Personal Attributes:

• Sound communication skills in English.
• Interpersonal competence.
• Professional expertise in vehicle service and repair maintenance.
• Problem-solving and motor vehicle fault-finding skills.
• Planning and organising.
• Supervising and leading.
• Delivering results and meeting customer expectations.
• Following instructions and processes.
• Coping with pressure and setbacks.
• A team player.
• Decision-making and action-orientated.
• Adaptability.

• Qualified Technician.
• Valid Driver's Licence.
• Grade 12 / Matric.
• Minimum 1 year of workshop foreman experience.