Death Claims Administrator - Employee Benefits

Key responsibilities

• Manage death claim notifications
• Liaise with employers on death claim documentation and related matters
• Liaise with insurers on claims, which includes the submission of claims, monitoring payment, and resolving queries
• Conduct a section 37C investigation, which includes engagement with stakeholders and potential beneficiaries, both written and oral.
• Engaging directly with a Board of Trustees on the section 37C findings
• Preparing Board resolutions on allocations and distributions
• Processing of claims on business process systems, including tax applications
• Liaising with beneficiaries on distribution and payments
• Setting up trusts and beneficiary funds and liaising with the relevant service providers
• Liaise with third-party professionals such as attorneys, executors, courts, trustees of trust funds
• Preparing death claim reports for trustee meetings
• Preparing reports for and presenting reports to Principal Officers or other key stakeholders
• Adherence to all internal protocols on administration
• Process all information using in-house business processing computer systems

Skills and experience required

• At least five years’ relevant experience in employee benefits administration although other relevant experience would be considered
• Tertiary qualifications in a relevant field would be a great advantage
• Must have a thorough understanding of the relevant laws, specifically section 37C of the Pension Funds Act
• Good writing and communication skills
• A good command of the English language and the ability to converse in other languages would be advantageous
• A good working knowledge of Word, Outlook and Excel
• Ability to use systems for business processing plus

Qualifications & Experience

• Excellent attention to detail
• Initiative
• Proactive
• Excellent organisational skills
• Ability to work under pressure
• Ability to work independently and within a team environment
• Professional at all times
• Friendly and helpful

Office hours

• 08:00 and 17:00
• There will be occasions where the incumbent would need to work overtime
• When applying please submit your CV, Certificates