Debt Collection Manager - (Medical Physiotherapy Healthcare - Wits RehabMatters)

SUMMARY:
Background:

• Wits - RehabMatters purpose is to provide specialised therapy to people and their families, inspiring them to reach their optimum individual recovery and quality of life
• Our value system at MH&P places people and their quality of life at the very centre of our interventions
• Our philosophy, that ‘Life is Meant for Living’, guides our thinking, as well as our assessment and interventions, to ensure that they are meaningful and person-centred

• At Wits - RehabMatters we specialise in multi-disciplinary physical rehabilitation for adults
• We place our patients and their families at the centre of the rehabilitation journey and aim to restore their identity and enable the fulfilment of their life roles
• We are a team of Physiotherapists, Occupational Therapists and Speech Therapists whose goal is to provide continuous care along the rehabilitation journey from acute treatment to outpatient therapy, and beyond into the community and the workplace
• Our dedicated Physiotherapy team empowers patients on their recovery journey, focusing on enhancing independent living, developing adaptive strategies, and helping them regain the ability to engage in meaningful activities, ultimately improving their overall quality of life

POSITION INFO:
Main purpose of the job: Wits RehabMatters is seeking a mature, emotionally intelligent and highly organised Medical\/Physiotherapy Healthcare Debt Collection Manager to support and strengthen our debt collection team within a medical\/allied rehabilitation practice Experience in a MEDICAL\/ALLIED DEBT COLLECTION environment is an essential requirement for this role The candidate must be a calm, solutions-focused individual with strong communication and interpersonal skills who can balance accountability with professionalism and empathy The successful candidate will support the debt collection team, improve systems and processes, and contribute positively to team culture within the healthcare environment Location: Sandton, Johannesburg Key performance areas: Oversee and support the medical debt collection team to ensure efficient daily operations and strong debtor management performance across the practice Foster a positive and supportive team culture through leadership, coaching, and mentorship The successful candidate must prioritise team performance, communicate respectfully, and work effectively with people from diverse backgrounds A calm, emotionally intelligent, and humble approach is essential Manage allocated medical debtor books as directed by the line manager, while supporting debt collection across other portfolios during periods of staff leave or increased workload Manage complex accounts, queries, and complaints professionally by gathering relevant information, escalating matters appropriately, and handling conflict with maturity and professionalism Strengthen communication between departments, patients, funders, and external stakeholders through strong verbal and written communication skills and a professional command of English Assist with reporting, reconciliations, and collection strategies, including daily cash collection and bi-monthly team performance reporting on debtor books Requires strong attention to detail, excellent Excel skills, and the ability to analyse data, identify patterns, and recognise performance deviations Required minimum education and training: Essential requirements: Only applicants with experience in debt collection for medical, physiotherapy, occupational therapy will be considered Grade 12 \/ Matric Experience working on a Healthcare Debtor Management or Billing Platform Strong general computer literacy and IT competency, including Microsoft Excel, Word, PowerPoint, Microsoft Teams, and cloud-based platforms such as Google Drive Required minimum work experience: This is a DEBT COLLECTION role and not a FINANCE role Minimum 3-5 years' experience in Medical\/Allied debt collection essential Previous experience working within a Physiotherapy, Occupational Therapy, or Speech Therapy practice Demonstrated experience leading, supporting, or mentoring people, either through formal employment or other leadership roles outside of work Experience managing difficult clients, complaints, or conflict resolution situations with professionalism and emotional maturity Desirable additional education, work experience and personal abilities: Salary bracket: (R240-300K per annum inc. target-incentive scheme) Full-time, office-based position requiring attendance from 08:00 -16:00, with no remote working option Preference will be given to candidates who demonstrate emotional resilience, professionalism, reliability, and the ability to thrive in a fast-paced, diverse healthcare environment Shortlisted candidates must be available for an in-person skills assessment period and willing to complete online psychometric assessments TO APPLY: Only if you mee t the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV including a Cover letter (One Pager) Please Apply Online and complete your registration via our website to enable and protect you as a candidate, and to accept the new POPIA terms and conditions This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL However, you may remove your profile from AJ PERSONNEL when you are no longer in the job market Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position Wits RehabMatters will only respond to shortlisted candidates Candidates who have not been contacted within two weeks of the closing date can consider their applications to be unsuccessful Closing date: 10 June 2026 Note: No CV will be accepted after the closing date Please note: Wits RehabMatters, in accordance with its Employment Equity goals and plan, will give preference to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto AJ Personnel is only responsible for advertising and the response handling on behalf of their client Wits RehabMatters