Debt Collections Team Leader

Recruiter:

RMV Solution

Job Ref:

RMV 0065

Date posted:

Wednesday, April 24, 2024

Location:

CapeTown, South Africa

Salary:

Market related

SUMMARY:
Debt Collections Team Leader

POSITION INFO:

Job Description

Managing a team of Payments and Collections Administrators

Driving team targets in accordance with the department''''s KPI requirements

Evaluating data and using the information to boost productivity and ensure steady staff development.

Ensuring high collection and retention rates

Managing the collection book at optimal capacity

Providing encouragement, training, coaching and performance improvement plans to agents where necessary

Ensuring adherence to compliance requirements through call listening and performance evaluation

Liaising with other departments to ensure departmental synergy and ultimate company success.

Ensuring relevant HR documentation is submitted electronically as well as manually.

Competencies:

• Ability to work accurately whilst under pressure.

• Ability to understand and communicate complex data and results.

• Ability to build and maintain relationships.

• Strong problem solving, decision-making, and conceptual thinking skills.

• Ability to persuade and influence.

• Proficient in debt collection systems and technologies

• Excellent verbal and written communication skills

• Strong Customer Service skills

Requirements

Qualification:

• Matric (essential)

• Related Diploma or degree (advantageous)

• Clear ITC and criminal record (essential)

• Min. 2 years’ Debt Collection experience (essential)

• Min. 2 years’ Debt Review experience (essential)

• Min. 2 years’ Team Leader experience in a collections environment (essential)

• POPI knowledge (advantageous)

• Knowledgeable in Payments Distribution Agents

• Familiar with payment processes, tools and systems

Language Requirements: Xhosa, Afrikaans, English, Zulu, Sotho

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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