SUMMARY:
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POSITION INFO:
Job Summary:
The Debt Collector will be responsible for managing the company's debtors’ book, focusing on the timely collection of outstanding payments from both public and private sector clients, particularly those with complex invoicing and payment processes (e.g., government, military, municipalities). This role requires exceptional communication skills, ?rmness, and detailed administrative competence to ensure a healthy cash ?ow while preserving valuable client relationships.
Key Responsibilities:
Collections and Recovery
- Debt Management: Manage the end-to-end collections process for all overdue accounts, prioritizing debtors based on age and
- Communication: Contact debtors telephonically, via email, and in writing to follow up on outstanding invoices and negotiate payment terms/plans, adhering to Tri Pharma's collection
- Public Sector Focus: Specialize in tracking and resolving complex payment issues with Public Sector accounts (Municipalities, Government Departments, Military), understanding their speci?c budgetary and payment cycles.
- Private Sector: Ensure rigorous follow-up on outstanding payments from private clinics, laboratories, and other commercial
- Query Resolution: Investigate and resolve customer invoice queries, disputes, and discrepancies e?ciently by liaising with the Sales, Logistics, and Finance teams to facilitate prompt
Administration and Reporting
- Reconciliations: Perform regular debtors' reconciliations to ensure accurate records and agreement on outstanding balances with
- System Maintenance: Accurately record all collection activities, communications, and promise to pay on the accounting/CRM
- Age Analysis: Regularly analyze the debtors' age analysis and prepare detailed weekly/monthly collections reports for the Finance Manager, highlighting high-risk accounts and recommending necessary
- Handover: Prepare all necessary documentation for accounts that require legal handover for ?nal
- Compliance: Ensure all collection activities comply with relevant South African laws, internal policies, and codes of
Quali?cations & Experience:
Required:
- Matric/Grade 12 certi?cate.
- A minimum of 3 years' proven experience in a dedicated Debt Collection or Accounts Receivable role, ideally within a company servicing the medical, pharmaceutical, or technical
- Demonstrable experience collecting debts from Public Sector entities (e.g., government, municipalities, hospitals) is highly
- High pro?ciency in using accounting software (e.g., Pastel, SAP) and MS Excel for reconciliations and reporting.
- Exceptional negotiation and con?ict-resolution
- Strong written and verbal communication skills in English, with the ability to be ?rm yet
Desired Attributes:
- A relevant ?nancial quali?cation (e.g., Diploma or Certi?cate in Credit Management or Bookkeeping).
- Ability to work e?ectively under pressure and meet monthly collection
- High level of integrity and discretion when handling sensitive ?nancial
Core Competencies:
- Perseverance: Persistence and determination in following through on collection e?orts.
- Accuracy: Meticulous attention to detail in reconciliations and record-keeping.
- Relationship Management: Ability to maintain a positive, professional relationship with clients, even during collection
- Organizational Skills: Excellent time management and ability to prioritize numerous overdue
