Debt Recovery specialist / Debt Collector

SUMMARY:
Debt Recovery Specialist / Debt collection

POSITION INFO:
Alpha is seeking a Debt Recovery Specialist Key Skills and Responsibilities Negotiation & Persuasion: Demonstrating the ability to handle objections, build rapport swiftly, and guide customers towards mutually agreeable repayment plans. Empathy & Active Listening: Identifying vulnerable customers, understanding the root causes of financial distress, and tailoring your approach accordingly. Resilience & Conflict Management: Maintaining calmness, professionalism, and composure during tense, defensive, or emotionally charged telephone conversations. Attention to Detail: Accurately calculating payment plans, keeping precise notes on customer files, and recognising discrepancies in financial information or statements. Additional Duties In this role, you will also be responsible for: Following up on payment plans to ensure adherence. Handling inbound and outbound telephone calls professionally. Making payment arrangements that suit both the customer and the organisation. Maintaining accurate and up-to-date customer records. Where applicable, liaising with solicitors regarding live cases. Candidate Profile We are seeking candidates who possess: Relevant debt recovery experience. Strong communication and negotiation skills. A sound understanding of relevant regulatory requirements. Exceptional accuracy and attention to detail. Matric