Debt Review Agent

SUMMARY:
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POSITION INFO:

Key Responsibilities:

• Sound knowledge of the end-to-end Debt Counselling Process
• An excellent understanding of the NCA, Credit Bureaus, Legal terminology, Acts/regulations and how these impact the client’s debt review application
• Computer literacy in MS Office (Word, Excel and Outlook) and good typing skills
• Good organizational and communication skills
• Methodical and attention to detail in a high pressurized and deadline-oriented environment
• Strong problem-solving skills
• Customer Service Skills

Duties (but not limited to):

• Resolving queries dealing with:
• Debt Counsellor / PDA / customers and relevant stakeholders
• Reckless Credit queries.
• Client balances and account queries.
• Payment and debit order refund queries.
• Reach monetary collection target
• Keep Debt Review database up to date
• Draft Certificate of balance and PROPOSAL responses
• Resolve client questions and queries(short/non-payment)

Key Requirements:

• Grade 12
• Certificate in Debt Counselling OR Tertiary Qualification (advantageous)
• Must have 2-3 years’ debt review / counseling work experience
• Be able to work under pressure
• Computer literate – sound excel knowledge will be an advantage
• Knowledge of Debt Counselling Systems will be an advantage
• Fluent in the English and Afrikaans language