Debtors Clerk

SUMMARY:
Are you a numbers ninja with a passion for the autobody world? We’re on the hunt for a dynamic Debtors Clerk who knows their way around the motor repair industry. If you’ve got a sharp eye for detail, understand the ins and outs of insurance claims, and can juggle invoicing with ease, you might be the perfect fit! In this role, you'll be the go-to person for keeping our cash flow healthy — building strong relationships with insurers and customers while making sure payments come in on time and accounts stay crystal clear.

POSITION INFO:
JOB DESCRIPTION INFORMATION


Job Title: Debtors Clerk
Employment Type: Permanent
Work Location: Onsite

Job Description:
We’re seeking an experienced Debtors Clerk with a strong background in the autobody repair industry. You’ll be responsible for managing customer and insurance accounts, issuing accurate invoices, following up on payments, and keeping records up to date. Your knowledge of repair workflows and claims processes will ensure smooth financial operations and strong relationships with clients and insurers.

Key Responsibilities:

• Manage the full debtors’ function, including invoicing, collections, reconciliations, and reporting.
• Generate and send invoices to insurance companies and private clients promptly after job completion.
• Follow up on outstanding payments, including insurance claims and customer co-payments.
• Monitor and reconcile customer accounts, ensuring all payments are correctly allocated.
• Liaise with estimators, service advisors, and insurers to resolve queries or discrepancies.
• Prepare and distribute monthly statements of account.
• Process credit notes and adjustments as needed.
• Maintain accurate and up-to-date records of all interactions and collections activity.
• Escalate problem accounts to management when necessary.
• Ensure compliance with company policies and insurance payment procedures.
• Assist with month-end closing and finance team reporting.

• Excellent communication and negotiation skills.
• Strong organizational and time management skills.
• Ability to work under pressure and handle high volumes of work.
• Customer service focused with a professional and courteous approach.
• Proactive, self-motivated, and able to work both independently and as part of a team.

• Grade 12 / Matric (essential).
• A finance or accounting-related certificate or diploma (advantageous).
• Minimum 2–3 years of experience as a Debtors Clerk, specifically within the autobody or panel beating industry.
• Knowledge of industry-specific invoicing procedures and insurance company workflows.
• Experience working with estimating systems such as Audatex or TMS (advantageous).
• Proficient in Microsoft Excel and accounting software (e.g., Sage, Pastel, Xero).
• Strong attention to detail and accuracy in data entry and account reconciliation.