Minimum qualification and experience:
- Previous Debtors experience advantageous.
- Knowledge of the Microsoft Office Suite.
- Syspro experience will be advantageous.
- Intermediate to strong Excel skills.
Soft Skills:
- Excellent communication and interpersonal skills.
- Analytical skills.
- Able to work in a highly pressurised environment.
- Able to report effectively to Management.
- Needs to work independently and without supervision.
- Deadline driven.
- Customer focus.
- Excellent telephone etiquette accompanied with outstanding customer service delivery.
- Ability to pay close attention to detail.
- Quick and efficient feedback.
- Positive attitude essential.
- Must be very organized and structured.
Main Duties/Key Results Areas:
- Deal with various customer requests e.g. sending invoices, statements etc.
- Attend to customer queries and ensure that it gets resolved where other departments are involved, e.g. claims from customers due to shortages, quality related issues, queries on statements, etc.
- Report on account performance.
- Being introduced to and maintaining relationships with Debtors.
- Assist with other ad-hoc tasks, analysis and projects as and when required.
- Daily/weekly/monthly reporting to manager on outstanding debtors pertaining to date and number of receipts.
- Impeccable age analysis of > 80 customers – no small credits on account, no long outstanding amounts, matching of payments 100% correct, etc.
- Management of large customer accounts and ensure that sum total of accounts is at least 75% current.
- All other tasks and related duties as expected from the employer from time to time.