Debtors Clerk (Accounts Receivable)

SUMMARY:
Large Hotel in Bantry Bay is looking for a Debtors Clerk (Accounts Receivable) to join their finance team and ensure that all financial operations are accurate, efficient and guest-focused.

POSITION INFO:
Duties:

Accounts Receivable Management:

Maintain accurate debtor accounts, ensure timely billing, and follow up on outstanding payments with professionalism and courtesy.

Guest & Client Communication:

Liaise with individual guests, corporate clients, and travel agents regarding invoices, statements, and queries, ensuring excellent service and relationship management.

Reconciliations & Reporting:

Prepare debtor reconciliations, allocate payments, and generate age analysis reports for review.

Credit Control:

Implement credit policies, monitor account limits, and escalate overdue accounts in line with hotel procedures.

Collaboration with Departments:

Work closely with Reservations, Front Office, and Events teams to ensure billing accuracy for accommodation, conferences, banquets, and other services.

Audit & Compliance:

Support internal and external audits, ensuring compliance with financial controls, statutory regulations, and company standards.

Requirements:

Matric certificate
Finance qualification or diploma advantageous
Minimum 2-3 years' experience in debtors / accounts receivable and hotel industry experience is essential
Proficiency in Opera PMS
Strong Excel and financial reconciliation skills
Excellent interpersonal, negotiation, and problem-solving skills
Professional, detail-oriented, and deadline-driven
Must hold a valid South African ID
High attention to detail with a passion for precision in financial records.
Able to handle debtor queries and collections diplomatically.
Takes ownership of debtors' ledger and ensures timely resolution of issues.
Works seamlessly with finance and operations teams.
Maintains confidentiality and upholds financial ethics.