Debtors Clerk (Retail)

Recruiter:

HR Genie

Job Ref:

DCRRO

Date posted:

Thursday, August 25, 2022

Location:

Montague Gardens, South Africa

Salary:

Market related

JOB SUMMARY:
The purpose of the role is to recover monies/debt owed to and in doing so keeping and improving our

JOB DESCRIPTION:

The purpose of the role is to recover monies/debt owed to and in doing so keeping and improving our current business relationships with customers and building on the Company’s good reputation.

Key responsibilities:

Accurate capturing of documentation (opening new customer accounts on Syspro, updating customer info etc.)
Reconciling customer accounts (customer claims, requests for credit/refund etc.)
General Administrative duties such as assisting customers with completing forms
Send monthly statements as well as POD’s/delivery notes/credit notes per customer requests. Following up on customer payments, claims etc.
Attend to customer queries and sending feedback (recons/documents) timeously. This includes effectively resolving customer queries and investigations too.
Escalating of queries to Debtors Supervisor to assist where needed
Effective communication with finance team members and other internal departments and external service providers/customers
Loading of claim Trackers for Warehouse & Commercial to approve
Accurate allocation of payments as per customer remittance advice or statement balance
Remittance Reviews to be submitted for approval before processing of payments (where Trading Terms are applicable)
Accurate processing of Trade Expenses as per Trading term and any extra expenses deducted to the General
Ledger accounts within the correct periods
Weekly reporting on all accounts – Age Analysis together with comments and feedback
Meeting weekly and monthly deadlines as per KPAs
Assist the Debtors supervisor as and when required

Required Experience & Knowledge:

Matric certificate
Financial/accounting diploma is preferable
A minimum (3-5) years Debtors experience (in FCMG environment will be preferable)
Preferably have an accounting background
Strong attention to detail
Excellent verbal and written communication skills
Good computer literacy – MS Office, Work Excel and Outlook
Able to work under pressure and meet deadlines
Able to work as part of a team and on own

Skills:

Good numerical aptitude,
Must have strong decision-making and analytic skills,
Must have clear and effective communication skills (written and verbal),
Must have effective interpersonal skills,
Must have effective time management and organizational skills, ability to handle multiple projects and meet deadlines,
Team orientated, flexible, and able to work with little to no supervision,
Attention to detail.

Key Compentencies:

Quality Delivery
Adapting to Change
Applying Knowledge & Expertise
Interpersonal Relations
Planning and organising
Taking Initiative

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