Debtors Clerk (Retail)

The purpose of the role is to recover monies/debt owed to and in doing so keeping and improving our current business relationships with customers and building on the Company’s good reputation.

Key responsibilities:

• Accurate capturing of documentation (opening new customer accounts on Syspro, updating customer info etc.)
• Reconciling customer accounts (customer claims, requests for credit/refund etc.)
• General Administrative duties such as assisting customers with completing forms
• Send monthly statements as well as POD’s/delivery notes/credit notes per customer requests. Following up on customer payments, claims etc.
• Attend to customer queries and sending feedback (recons/documents) timeously. This includes effectively resolving customer queries and investigations too.
• Escalating of queries to Debtors Supervisor to assist where needed
• Effective communication with finance team members and other internal departments and external service providers/customers
• Loading of claim Trackers for Warehouse & Commercial to approve
• Accurate allocation of payments as per customer remittance advice or statement balance
• Remittance Reviews to be submitted for approval before processing of payments (where Trading Terms are applicable)
• Accurate processing of Trade Expenses as per Trading term and any extra expenses deducted to the General
• Ledger accounts within the correct periods
• Weekly reporting on all accounts – Age Analysis together with comments and feedback
• Meeting weekly and monthly deadlines as per KPAs
• Assist the Debtors supervisor as and when required

Required Experience & Knowledge:

• Matric certificate
• Financial/accounting diploma is preferable
• A minimum (3-5) years Debtors experience (in FCMG environment will be preferable)
• Preferably have an accounting background
• Strong attention to detail
• Excellent verbal and written communication skills
• Good computer literacy – MS Office, Work Excel and Outlook
• Able to work under pressure and meet deadlines
• Able to work as part of a team and on own

Skills:

• Good numerical aptitude,
• Must have strong decision-making and analytic skills,
• Must have clear and effective communication skills (written and verbal),
• Must have effective interpersonal skills,
• Must have effective time management and organizational skills, ability to handle multiple projects and meet deadlines,
• Team orientated, flexible, and able to work with little to no supervision,
• Attention to detail.

Key Compentencies:

• Quality Delivery
• Adapting to Change
• Applying Knowledge & Expertise
• Interpersonal Relations
• Planning and organising
• Taking Initiative