Debtors Supervisor

SUMMARY:
Ready to make your mark as a Debtors Supervisor? Join our client's team and immerse yourself in a role where your financial expertise shines! You'll ensure accuracy and drive strategic financial initiatives in a dynamic workplace. Elevate your career with meaningful responsibilities and endless growth opportunities. Be part of something amazing.

POSITION INFO:
Job & Company Descriptions:
Ready to elevate your career? Join a vibrant retail company as a dynamic Debtors Supervisor. Drive financial accuracy and strategic initiatives. Be part of our exciting growth!

As the Debtors Supervisor you will be responsible for the below:

• Ensure timely delivery of documents to clients with all required supporting materials.
• Allocate payments promptly and monitor weekly age analysis.
• Supervise staff to ensure adherence to processes and procedures.
• Communicate effectively with internal and external clients and maintain good relationships.
• Attend client meetings and hold regular meetings with clients, CGM, Debtors Controller, and Debtors Supervisor.
• Ensure clients pay according to agreed terms.
• Resolve queries within 24 hours.
• Manage and appraise team performance, including creating development plans for under performing staff.
• Assist with recruitment, selection, and appointments of candidates.
• Ensure Payroll and HR receive necessary staff forms on time.
• Train and develop staff, delegate work effectively, and provide coaching and mentorship.
• Ensure staff follow the Code of Conduct and company policies.
• Drive cost reduction and facilitate effective handovers when staff leave or are on leave.
• Conduct monthly one-on-one meetings and team meetings to address issues.
• Maintain a neat and tidy work area and ensure "Out of Office" notifications are managed.
• Redirect emails if necessary and ensure staff adhere to job descriptions.
• Create a pleasant working environment and conduct quality control checks on client documents.
• Monitor client card statements bi-monthly for irregularities and run monthly Open Item accounts.
• Ensure consistent and accurate filing and storing of TTS records.
• Process reversals and declined transactions manually to the card.
• Ensure all Debtors Journals are processed promptly.
• Ensure no outstanding amounts on age analysis for Credit Card accounts at month end.
• Prevent finance charges and advise new clients on interest implications for late payments.
• Assist with any tasks assigned by the manager and report any irregularities.
• Assist colleagues as needed and manage fraud communication and disputes within 30 days.
• Ensure all processes are followed and controls are effective, constantly monitoring for risks.
• Report back to management and ensure controllers maintain their accounts effectively.
• Ensure effective cash collection and client satisfaction, driving the company's processes and procedures.