Delivery Lead

SUMMARY:
The Role:

Essential Functions:

• Lead project planning, scheduling, controlling and reporting on project progress
• Managing multiple projects (internal and External) and potentially multiple clients
• Compiling with the sales team the client book of work...
  
  

  POSITION INFO:
  The Role:

  Essential Functions:

  • Lead project planning, scheduling, controlling and reporting on project progress
  • Managing multiple projects (internal and External) and potentially multiple clients
  • Compiling with the sales team the client book of work
  • Partnering with sales and the client to ensure client solution requirements are well understood
  • Managing the book of work to delivery
  • Partnering with product to understand the component to deliver the solution
  • Understanding internal and client environment to create best customer solutions
  • Collaborating with multiple stakeholders to ensure client delivery
  • Ensure that clear goals are set for the team to drive tasks to completion
  • Ensuring timeous solution delivery
  • Reporting on book of work both internally and externally to client  
  • Work closely with the Customer Support team to ensure customer issues are managed efficiently
  • Challenge the team to innovation and more streamlined operational process and constant aim for best customer experience.
  • Serve as communication liaison between the team and the client on all client deliveries.  
  • Plan monthly reviews and planning sessions with team and product stakeholders.
  Skills and Experience:

  Essential Qualification:

  • University degree 
  • Professional project management certification e.g. IPMA Level C (Level B if required), PMI PMP, Prince 2 Practitioner.

  Experience Required:

  • Managing Successful Programmes, Management of Portfolios (desirable) 
  • Ideally looking for a candidate who has strong experience in Business Analysis.
  • Senior Business Analyst in the past and is now a project manager.
  • Previous experience in client facing consulting firms will be an advantage.
  Key Accountabilities:
  • The Delivery Leads overall responsibility is to ensure that the team delivers services to the customer and completes various project management activities.
  • The delivery leads overall responsibility is managing both the client and the delivery teams.
  • Ensure that the client gets items delivered in defined timelines and best customer experience.
  • The delivery leads customers will include both external and internal customers.
  • The delivery lead will work with multiple stakeholders across IS as well as clientâ??s various business unit.
  • You will work closely with Product Management
  • Responsible for maintaining the product backlog, iteration planning, communicating stakeholder requests and managing the development of team members.
  Personality and Attributes:
  • A natural ability to integrate seamlessly into environments.
  • Ability to partner and collaborate,
  • Excellent communication skills both written and verbal. 
  
  
  

   

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