Deputy Hotel General Manager

SUMMARY:
Oversee and integrate performance across all departments, ensuring seamless and profitable operation

POSITION INFO:

Deputy Hotel General Manager - Reporting to the General Manager

The President Hotel is on a journey to be considered a true luxury destination.

Our purpose is simple yet powerful: To create and inspire memorable experiences.
Our vision: To become Cape Town’s most loved hotel.
Our values: Teamwork, Respect, Innovation, Accountability, Passion, and Integrity – are at the heart of everything we do, and we recruit leaders who live and breathe them.

Great opportunity for a natural leader to thrive and grow through our PVV (Purpose, Vision & Values) and LCF (Leadership Competency Framework).

About the Hotel
This iconic 349-room property is situated in Bantry Bay, set between Cape Town’s vibrant city life and the Atlantic Ocean. Renowned for its luxury accommodation, friendly hospitality, and perfect location, The President Hotel is the Mother City’s most loved destination. With 349 stylish rooms, suites and apartments, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, we offer an iconic working environment where excellence meets opportunity.

Our leaders are passionate about our hotel, our guests, and our team. We are guest-centric, striving to deliver exceptional experiences while continuously improving. The team are authentic, work on a trust basis, and have a proven track record of delivering incredible year-on-year growth.

The Role
We are seeking a dynamic Deputy Hotel General Manager to join our executive leadership team. Reporting directly to the General Manager, this role provides leadership across all operational departments and serves as a key strategic partner in shaping the hotel’s long-term success.

Qualifications & Criteria

• Minimum 10 years’ senior hotel leadership experience, including 3–5 years as an Assistant General Manager, Deputy General Manager, or Hotel Manager in a large, complex operation (200+ keys, multiple outlets, high-volume).
• Proven ability to oversee: Rooms, F&B, Housekeeping, Spa, Guest Experience, Security and Engineering.
• Strong financial acumen with experience in P&L management, forecasting, and profitability delivery.
• Recognised as a strategic, entrepreneurial thinker, adaptable to market shifts and competitive pressures.
• Experienced in leading large, diverse teams with authority, vision, and emotional intelligence.
• Deep knowledge of the Cape Town hospitality market, with strong commercial awareness and networks.
• Outstanding relationship-building, communication, and negotiation skills, with credibility among owners, investors, and high-profile clients.
• Must hold a valid South African ID.

Key Competencies

• Commercial Leadership - Driving financial performance and strategic positioning.
• Operational Excellence - Integrating performance across all hotel functions.
• People Leadership - Inspiring, developing, and leading large teams with accountability.
• Strategic Thinking - Anticipating market trends and innovating for competitive advantage.
• Stakeholder Engagement - Building trusted partnerships with owners, investors, and community leaders.

Duties & Responsibilities

As our Deputy General Manager, you will:

• Oversee and integrate performance across all operational departments, ensuring seamless and profitable operations.
• Partner with the General Manager in developing and executing strategic and commercial plans.
• Drive financial performance through robust P&L management, budgeting, forecasting, and cost optimisation.
• Lead, mentor, and inspire a large workforce (200+ employees), cultivating a culture of accountability, innovation, and service excellence.
• Strengthen brand reputation and positioning, acting as an ambassador to owners, investors, clients, and community stakeholders.
• Champion guest experience initiatives, ensuring every touchpoint reflects our luxury journey and creates memorable moments.
• Work closely with Sales & Marketing to drive market share growth and ensure alignment between commercial strategies and operational delivery.
• Partner with Human Resources to attract, retain, and develop top talent, building a pipeline of future leaders.
• Oversee compliance with all legal, safety, and industry regulations, ensuring operational integrity at all times.
• Anticipate market shifts and competitor trends, proactively adjusting strategies to sustain competitive advantage.
• Act as a key decision-maker in all areas of operations, guest experience, and business development.

Package on Offer

• Highly negotiable gross package based on experience and suitability.
• Medical aid contribution.
• Pension/provident fund contribution.
• Annual performance-based incentives.

This is a rare opportunity to step into an executive leadership role at one of Cape Town’s most iconic hotels. Help shape the future of The President Hotel while leading with vision, innovation, and excellence.