SUMMARY:
Desktop Engineer | For a medium sized prestigious financial services company
POSITION INFO:
Desktop Engineer
Permanent
Cape Town
A medium sized prestigious financial services company is looking for a skilled Desktop Engineer for their IT team based in Cape Town. You will form part of a close-knit team who will support all the professional employees with all matters related to the business’ IT infrastructure. This is a great opportunity for someone who is MCSE and A+ certified with preferably five years relevant experience gained within a Financial Services company or similar. If you are service orientated, enjoy a challenge, love problem solving and are willing to learn, then this role is for you.
The company has a very warm, fun culture. There is no micromanagement, and for that reason, we also need individuals who take initiative and can work without a lot of direction. A meticulous individual who sees things to completion, who is service orientated and meets the fun, quality focused, people centric culture of the organisation would do well this role.
The company also offers exceptional benefits and bonuses.
Main duties and responsibilities:
- 2nd and 3rd Line IT Support
- The building, configuration, and implementation of end user devices
- Creation and deletion of users on the CFM domain
- Timely resolution of SLA based calls logged on behalf of the users via the Helpdesk
- First line support of internal development applications
- Advanced troubleshooting of problem machines/software
- Maintenance of security software
- Audio visual equipment support
- Configuration of new technologies
- Ad hoc duties as they arise
- Working hours 08h00 - 17h00 (Flexibility does apply) with possible after-hours work
REQUIREMENTS:
- Relevant qualification
- MCSE certified
- A+ certified
- Minimum 5 years relevant experience. This is a senior role that requires an individual to handle 2nd and 3rd support
- Active Directory and Azure AD
- Office 365 administration (license management from a product & administration perspective)
- EndPoint single sign-on management across Microsoft and 3rd party solutions.
- Familiar with Bit Locker encryption & recovery
- Vulnerability & Patch Management lifecycle (Generate report, identify vulnerable systems, UAT deploy, evaluate, Prod deploy)
- Familiar with Manage Engine endpoint central or similar solutions.
- Powershell would be advantageous
- Good understanding of Microsoft permissions and security.
- Strong troubleshooting skills, root cause analysis, documenting resolution to problems.
- Understanding of basic change control & best practice frameworks, ITIL will be advantageous.
- Remote support for users on and off network with the ability to think outside the box when critical system resources are not available.
- Crowdstrike Host Management (end points)
- Setup of new starters to the business and decommissioning upon leaving.
- Resolve inefficiencies and provide solutions from a IT support and end user technology experience perspective.
- End user application support
- Knowledge of patching regimes and upgrading software packages would be an advantage
- Manage Engine knowledge would be a plus
