Desktop Engineer (Cape Town)

Recruiter:

IOCO

Job Ref:

iOCO02741

Date posted:

Tuesday, November 7, 2023

Location:

Cape Town, South Africa

Salary:

Negotiable

SUMMARY:

Are you searching for opportunities as aÂ Desktop Engineer? We are looking for someone in a permanent position in Cape Town.

Some of the position information

Remote user support to users across 125 stores (South Africa and Namibia)
General support of end user computing for hardware, networking, printing, application,...

POSITION INFO:

Are you searching for opportunities as aÂ Desktop Engineer? We are looking for someone in a permanent position in Cape Town.

Some of the position information
- Remote user support to users across 125 stores (South Africa and Namibia)
- General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment
- Set up and preparation of hardware for distribution to users
Â
Responsibilities:
- Achieve expected SLA and quality requirements and KPIs to support client contract objectives
- Excellent verbal communication to deliver remote or telephonic support
- Effective time and call management to support contractual objectives
- Effective use of Call Management System and tools to effectively measure delivery of services
- Ensure effective resolution of calls within agreed timelines at expected service quality
- Timeous escalation to ensure resolution within agreed timelines
- Frequent and appropriate communication with users wrt resolution progress of incidents and requests
Experience:
- 5-7 Years IT Experience in remote End User Support
- Must be experienced in Microsoft environment, practical approach, IT generalist
- Experience in Network Support
Qualifications:
- National Senior Certificate
- A+ N+
- MCSE
- Hardware Certifications is advantageous
- Mobility Support qualification
- ITIL
Work Environment:
- Working within a team onsite at the client
Physical Demands:
- Remote Support
- Assist with moving of IT equipment

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