Desktop Support Analyst

 

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000036/MF

Date posted:

Wednesday, April 14, 2021

Location:

Capetown, South Africa


SUMMARY:
Looking to employ a Desktop Support Analyst to join the Cape Town team. The role will contribute to delivering on the team purpose which is to enable users with tools to perform their role.

POSITION INFO:

RESPONSIBILITIES:

  • Onsite support for daily incident and service requests resolution.
  • Use ISM Tool to complete daily operational tasks in a methodical and timeous manner.
  • Assist with commissioning and decommissioning of machines using SCCM
  • Assist with Desk moves
  • Be willing to work After Hours on standby support / due to project related tasks.
  • Document procedures and troubleshooting
  • Package software using SCCM
  • Image machines (Laptops and Desktop) using SCCM

 

SKILLS:

  • Passionate about technology
  • Attention to detail
  • Problem solving skills
  • Ability to work well under pressure
  • Effective communication style
  • Methodical approach to work
  • Prioritization of Daily tasks based on urgency and impact
  • SCCM Packing / Deployment / Reporting skills (Intermediate- Advanced)
  • Office 365 support (Intermediate-Advanced)
  • Windows 10 (Intermediate – Advanced)
  • Smart device support (iPad, iPhone & Android) using Intune
  • Audio-visual / video conferencing skills
  • Mcafee EPO management skills and drive encryption

 

 REQUIREMENTS:

  •  Minimum 5 years Desktop Support expereince
  • Technical Qualifications (Microsoft/CompTIA) 
  • Expereince using SCCM tool
  • Experience with McAfee drive encryption 


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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