Desktop Support Analyst

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000036/MF

Date posted:

Wednesday, April 14, 2021

Location:

Capetown, South Africa

SUMMARY:
Looking to employ a Desktop Support Analyst to join the Cape Town team. The role will contribute to delivering on the team purpose which is to enable users with tools to perform their role.

POSITION INFO:

RESPONSIBILITIES:

Onsite support for daily incident and service requests resolution.
Use ISM Tool to complete daily operational tasks in a methodical and timeous manner.
Assist with commissioning and decommissioning of machines using SCCM
Assist with Desk moves
Be willing to work After Hours on standby support / due to project related tasks.
Document procedures and troubleshooting
Package software using SCCM
Image machines (Laptops and Desktop) using SCCM

SKILLS:

Passionate about technology
Attention to detail
Problem solving skills
Ability to work well under pressure
Effective communication style
Methodical approach to work
Prioritization of Daily tasks based on urgency and impact
SCCM Packing / Deployment / Reporting skills (Intermediate- Advanced)
Office 365 support (Intermediate-Advanced)
Windows 10 (Intermediate – Advanced)
Smart device support (iPad, iPhone & Android) using Intune
Audio-visual / video conferencing skills
Mcafee EPO management skills and drive encryption

REQUIREMENTS:

Minimum 5 years Desktop Support expereince
Technical Qualifications (Microsoft/CompTIA)
Expereince using SCCM tool
Experience with McAfee drive encryption

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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