Desktop Support Intern

Recruiter:

IOCO

Job Ref:

iOCO01314

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable

JOB SUMMARY:
The Role:

Responsibilities:

1^st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
Effective and supportive approach to engaging with use...

JOB DESCRIPTION:
The Role:
Responsibilities:
- 1^st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
- Effective and supportive approach to engaging with users.
- Assisting with Service Desk duties as needed such as logging calls on the ticketing system, answering calls and managing ticket lifecycle.
- Managing of assigned tickets to ensure customer SLA is met.
- Delivery and transport of items between precinct buildings.
Skills and Experience:
Essential Qualifications:
- Grade 12
- A+ and/or N+
- Excellent Soft Skills
Preferred Qualifications:
- ITIL Foundation V3 or ITIL Foundation 4
- Technical IT Qualification
- MCSE
- O365
- SharePoint
Â
Other:
Work environment:
- Support is performed across multiple locations in a large precinct.
- Physical capability of walking to various locations.
Physical demands:
- Moving of hardware in and out of the storeroom and to various locations.
NB! This job is now closed. You can apply for other jobs by uploading your CV.

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