Desktop Support Intern

 

Recruiter:

IOCO

Job Ref:

iOCO01314

Date posted:

Friday, February 11, 2022

Location:

Johannesburg, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

Responsibilities:

  • 1st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
  • Effective and supportive approach to engaging with use...

    JOB DESCRIPTION:

    The Role:

    Responsibilities:

    • 1st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
    • Effective and supportive approach to engaging with users.
    • Assisting with Service Desk duties as needed such as logging calls on the ticketing system, answering calls and managing ticket lifecycle.
    • Managing of assigned tickets to ensure customer SLA is met.
    • Delivery and transport of items between precinct buildings.
    Skills and Experience:

    Essential Qualifications:

    • Grade 12
    • A+ and/or N+
    • Excellent Soft Skills

    Preferred Qualifications:

    • ITIL Foundation V3 or ITIL Foundation 4
    • Technical IT Qualification
    • MCSE
    • O365
    • SharePoint

     

    Other:

    Work environment:

    • Support is performed across multiple locations in a large precinct.
    • Physical capability of walking to various locations.

    Physical demands:

    • Moving of hardware in and out of the storeroom and to various locations.

     

    NB! This job is now closed. You can apply for other jobs by uploading your CV.



     

 

 

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