Desktop Support Intern

JOB SUMMARY:
The Role:

Responsibilities:

• 1^st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
• Effective and supportive approach to engaging with use...
  
  

  JOB DESCRIPTION:
  

  The Role:

  Responsibilities:

  • 1^st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
  • Effective and supportive approach to engaging with users.
  • Assisting with Service Desk duties as needed such as logging calls on the ticketing system, answering calls and managing ticket lifecycle.
  • Managing of assigned tickets to ensure customer SLA is met.
  • Delivery and transport of items between precinct buildings.

  Skills and Experience:

  Essential Qualifications:

  • Grade 12
  • A+ and/or N+
  • Excellent Soft Skills

  Preferred Qualifications:

  • ITIL Foundation V3 or ITIL Foundation 4
  • Technical IT Qualification
  • MCSE
  • O365
  • SharePoint

   

  Other:

  Work environment:

  • Support is performed across multiple locations in a large precinct.
  • Physical capability of walking to various locations.

  Physical demands:

  • Moving of hardware in and out of the storeroom and to various locations.

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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