Desktop Support Technician

Recruiter:

Insphired

Job Ref:

DST(1)

Date posted:

Friday, May 3, 2024

Location:

CapeTown, South Africa

Salary:

Remuneration: R15 000 – R20 000 per month.

SUMMARY:
Our client in the IT industry is currently looking for a Desktop Support Technician, in Cape Town.

POSITION INFO:

Responsibilities:

Remote user support to users across 125 stores (South Africa and Namibia)
General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment.
Set up and preparation of hardware for distribution to users.
Achieve expected SLA and quality requirements and KPIs to support client contract objectives.
Excellent verbal communication to deliver remote or telephonic support.
Effective time and call management to support contractual objectives.
Effective use of Call Management System and tools to effectively measure delivery of services.
Ensure effective resolution of calls within agreed timelines at expected service quality.
Timeous escalation to ensure resolution within agreed timelines.
Frequent and appropriate communication.

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