Desktop Support Technician (12-Months Fixed Term Contract)

SUMMARY:
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POSITION INFO:

Job Description:

Minimum Requirements

• A degree in Information Technology or related field is a plus.
• 3 - 5 years’ experience with Technical IT environment.
• CompTIA A+, Familiarity with Mac OS and Linux is a plus.
• Proven experience in desktop support or a related role.
• Strong knowledge of Office365, Microsoft Windows and Office Suite.
• Excellent troubleshooting and problem-solving skills.
• Customer-oriented with outstanding interpersonal and communication skills.
• Ability to work both independently and as part of a team.
• Strong time management and organizational abilities.
• Code 8 driver’s Licence.
• Excellent written and verbal communication skills.

Duties and Responsibilities:

• Provide timely and effective technical assistance to end-users via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues related to desktops, laptops, peripherals, and mobile devices.
• Install, configure, and upgrade operating systems, software applications, and hardware components.
• Conduct routine maintenance and repairs on desktops, laptops, and associated equipment.
• Replace or upgrade components, such as RAM, hard drives, and graphics cards, as necessary.
• Install, update, and maintain software applications and operating systems.
• Assist users in software installation, configuration, and troubleshooting.
• Train end-users on basic software and hardware usage.
• Create and update user manuals and documentation.
• Provide remote support to off-site or remote employees.
• Maintain an inventory of IT assets, including desktops, laptops, peripherals, and software licences.
• Ensure accurate record-keeping and asset tracking.
• Enforce IT security policies and best practices to safeguard data and systems.
• Assist with security updates and patches.
• Communicate with third-party vendors for technical support when needed.