Dialer Team Leader

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00417

Date posted:

Tuesday, June 7, 2022

Location:

Randburg, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

Dialer Team Leader

Number of positions: 1

Based in Randburg

Job Summary: The purpose of this role is to build monitor and maintain all outbound dialer activity service levels acros...

JOB DESCRIPTION:

The Role:

Dialer Team Leader

Number of positions: 1

Based in Randburg

Job Summary: The purpose of this role is to build monitor and maintain all outbound dialer activity service levels across all multi-functional areas. Produce real-time performance and productivity data to support the operational management team, focusing on strong performance, quality and compliance standards. Create, analyze and deploy various calling strategies and resolve any issues with the

 

Key Responsibilities:

· Perform daily uploads, downloads, and importing of data

· Create and update dialing strategies and campaigns in line with company strategy and customer expectation.

· Monitor and adjust the performance of the iSON dialer systems

· Accountable for the day-to-day maintenance and running of multiple auto dialers.

· Analyze dialer-output data to identify potential problems and incorporate the insights into the dialer strategy

· Ensure compliance is continuously adhered to by communicating with all supervisors and managers

· Complete other duties as assigned

· Have excellent knowledge in the use of dialers and the application of dialer strategies such as power dialing, progressive dialing and auto dialing

Skills and Experience:

Required skills and Qualifications:

 

· Excellent knowledge of Dialler Management

· Analytical and problem-solving skills

· Exceptional IT skills and knowledge, especially in the use of diallers

· Advanced proficiency in MS Excel and MS office

· Worked in an outbound call centre environment in the Banking, Financial Services and Insurance industry will be added advantage

· At least 5 years in a call-center environment

· Knowledge and experience in using in various dialer technologies

· Basic knowledge of statistics and the application thereof in an outbound contact centre environment

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Finance Manager
Location: Johannesburg
Salary:
Lead the Finances of South Africa’s Premier Cruise Line
Today


Regional Finance Manager
Location: Johannesburg
Salary:
Are you a commercially driven finance leader ready to make a regional impact? A leading organization in the facilities and services industry is seeking an experienced Regional Financial Manager to join their high-performing finance team.
Today


Inbound Lead Response / Call Center Agent
Location: Johannesburg
Salary:
Today


Sales Supervisor Hardware / Building Materials (12 month contract)
Location: Durban
Salary:
Today


Partnership Manager
Location: Johannesburg
Salary:
Today


Call Centre Team Leader
Location: Sandton
Salary:
A leading commercial services provider is seeking an experienced and driven Commercial Emergency Call Centre team leader to manage and support a high-performing, 24/7 operations team.This role is ideal for a candidate with a solid background in trucking, fleet, roadside assistance, or commercial call centre environments, who thrives under pressure and has strong people management and operational l...
Today


CFO / Head of Finance
Location: Cape Town
Salary: 850 000
Job & Company Description:A well-established organisation within the retail sector, with exposure to FMCG and similar environments, is seeking a CFO / Head of Finance to join their leadership team in Richwood, Cape Town. This role is ideal for a hands-on finance leader who combines strategic thinking with strong full financial function execution.The position suits a dynamic finance professiona...
Today


Customer Acquisition Consultant
Location: Johannesburg
Salary: weekly wage
No experience? No problem. Bring the hustle, we’ll teach the skills.
Today


Maintenance Manager
Location: Benguerra Island
Salary:
A luxury island retreat in Mozambique is looking for a MAINTENANCE MANAGER
Today


Senior Information Security Engineer
Location: Johannesburg
Salary: Market Related Monthly
Purpose:The Senior Information Security Engineer is a strategic technical leader responsible for designing, implementing, and optimizing advanced security architectures across the company’s hybrid infrastructure, applications, and cloud environments. This role drives security engineering initiatives, mentors junior engineers, leads complex incident response efforts, and ensures compliance wi...
Today


Create a free job alert for Dialer Team Leader in Randburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions