SUMMARY:
National Debt Advisor is looking for a Dialler Specialist to join their team!!!
Description:
Key performance areas:
- To manage all outbound and inbound administration functions on the telephony platform
- Liaise with IT for fault resolution and new implementations.
- Develop and execute dialler strategies.
- Collate and present dialler and CRM results to Mid – Senior Stakeholders
- Ensure dialler execution is aligned to all business unit KPI’s.
- Automate data loading within the dialler.
- Facilitate operational Tableau & Power BI reporting linked to dialler performance and CRM.
- Drive innovation and strategy in the current dialler platform
- Identify and communicate any data anomalies or agent behaviour issues.
- Drive dialler metrics (Answer Rate/ RPC Rate) to influence conversion to sales.
- Oversee all communication channels on Freshdesk (Tickets, WhatsApp, SMS)
- Run A/B test on contact strategies.
Qualification: Experience: - 3-4 years’ experience as a Dialler Specialist/Dialler Administrator
- 3-4 years' Experience with Vicci platform or similar dialler platform
- Experience managing multiple campaigns.
- Experience in working with data (SQL) and producing analytical reporting.
- Experience working with Tableau & power BI or similar data visualization tools.
- Minimum 3 years' experience within a Debt Review / Financial Services environment where multiple products/campaigns are managed.
- Minimum of 3 years' experience in working on campaigns specific to new business and Collections departments
Advantageous - Experience in working with Cold Calling data and collections environments
- Exposure or experience in developing digital channel contact strategies (such as WhatsApp/Messenger)
Software/Programs: - Vicci dialler /dialler platform
- Excel (Intermediate – Advanced)
- Tableau/similar visualization tool
- SQL
- WhatsApp for Business
- Fresh desk/ Ticketing platform
If you don't hear from us in the next three weeks, please consider your application as unsuccessful.
POSITION INFO:
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