Digital Chat Consultant

SUMMARY:
A leading HealthTech platform company with a culture based on strong values, accountability, collaboration and no politics is looking for a Digital Chat Consultant on FIXED TERM CONTRACT (6 MONTHS). The company is a thriving and growing company that rewards great performance and offers wide and varied growth opportunities.

POSITION INFO:
The purpose of the role is to facilitate client migration through digital chat support by resolving issues, providing solutions, and ensuring a seamless transition with professional service. Duties will involve: Assist clients with migration through digital chat support, providing guidance and resolving inquiries. Build strong client relationships through continuous consultation and high-value interactions. Manage and respond to inquiries via digital chat and messaging platforms. Document client interactions, issues, and resolutions in the CRM system. Troubleshoot and escalate complex issues when necessary for efficient resolution. Collaborate with internal teams to ensure a seamless client experience. Maintain professionalism and meet performance targets, including response time and customer satisfaction. Qualifications, Requirements and Experience National Senior Certificate (Matric), but relevant tertiary qualification preferred. 1+ years in client service or chat support in the healthcare and\/or information technology sectors is a plus but not required. 1+ years building strong and trusted business-level relationships with clients. 1+ years administrative experience 1+ years experience coordinating third parties Proficiency in English, and preferably also in Afrikaans Professional telephone manner Proficiency in Excel\/Google Sheets would be an added advantage Please apply online in the link provided. We do not consider CVs via Whatsapp or email.