Digital Servicing Agents x 133

SUMMARY:
🌟 Join one of South Africa's leading banks in Johannesburg CBD as a Digital Support Agents (Customer Services)! 🌟

POSITION INFO:
Energy at Work Projects is recruiting approximately 133 Digital Support Agents to support a niche portfolio of high-profile business banking clients for one of South Africa’s largest and most trusted banking institutions.

This role is ideal for individuals who are confident, tech-savvy, and capable of resolving complex digital and technical issues in a fast-paced environment — all while delivering exceptional service quality.

🔹 About the Role

🔹 Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and provide accurate, reliable information.
• Troubleshoot complex technical and digital banking platform issues.
• Guide clients through system navigation, digital access, and transactional processes.
• Maintain a high level of customer satisfaction and uphold service quality standards.
• Update customer records and escalate complex issues where necessary.
• Work toward achieving performance targets, KPIs, and SLA requirements.
• Ensure compliance with all internal controls and banking regulations.

🔹 Minimum Requirements (Non-Negotiable)

• Matric / Grade 12
• NQF Level 5 certificate (Not negotiable)
• 2–3 years’ experience in a banking call centre environment, supporting high-profile or business banking clients
• Strong communication and problem-solving skills
• Ability to work under pressure in a high-volume, fast-paced environment
• Demonstrated ability to handle complex troubleshooting support