Director: Operations

SUMMARY:
Report to the CEO and will assume the full responsibility for all South African branch operations.

POSITION INFO:
MAIN RESPONSIBILITIES:
      

• Managing & developing the South African regions in terms of branch operations (service delivery), sales, systems, strategy, policy making & profitability;
• Ensuring ON TIME and IN FULL delivery of 99% at every branch;
• Manage Operational Costs versus Budget Cargo / Fleet / In-House / Admin Ops / Premium Fixed and achieve the set cost saving target;
• Overseeing budgets and forecasts and managing cost to deliver set margins;
• Optimise Android Usage Deliveries and Collections across all branches and ensure 98% usage in areas where deployed;
• Ensuring sizing is done in accordance with operational requirements and Volume Hit ratio does not dip below 90%;
• Manage Cell captive to achieve the set targets with the Commercial and Risk Executives;
• Effectively manage the Owner Driver scheme and 3rd parties to optimise costs and margins;
• Ensuring Branch meetings and reporting are done as stipulated;
• Staying fully aware of all branch activities and especially deviations / non-conformances / problems and ensure actions plans are devised and implemented to resolve as a matter of urgency;
• Manage late deliveries / undelivered as per set target d ensure appropriate actions are implemented to prevent future reoccurrence;
• Ensure all branches comply to POD’s being imaged within 24 hours of delivery
• Communicate operational issues and solutions pro-actively to all branches to prevent occurrence of the same in other branches;
• Effectively manage the Customer Service Contact Centre in accordance with set targets of abandoned calls, Waiting Queue, AHT and Resolution
• Ensuring that the regions are managed and maintained according to the Company’s expectations in terms of set KPI’S;
• Ensuring that good customer relations, high operating standards and service levels are maintained.
• Carry out all duties in accordance with SOP’s;
• Ensure full support to the SHEQ department by maintaining Quality Operating Procedure compliance and coordinating Branch Audits together with the SHEQ Department. 
• Mentoring of branch managers.

• Grade 12;
• Relevant Tertiary Qualification;
• Extensive knowledge of the Courier / Freight Industry;
• Generalist Operational Management Skills of minimum 10 years’ experience in an operation with at least 10 branches nationally;
• At least 3 years’ experience serving on an Executive Committee;
• Proven ability to understand and interpret financial information;
• Expert user in MS Excel;
• The ability to professionally manage, motivate & display individual leadership qualities;
• Excellent delegation skills;
• Ability to negotiate in tough circumstances;
• Ability to communicate effectively at all levels;
• Project Management capabilities;
• Strategic Leadership capabilities;
• Hands on individual;
• Ability to travel and work extended hours (including weekends).

NB! This job is now closed. You can apply for other jobs by uploading your CV.