Dispatch Clerk

Recruiter:

AGA Recruitment Specialists

Job Ref:

CPT000186/AG

Date posted:

Monday, June 20, 2022

Location:

Capetown, South Africa

Salary:

Market Related

JOB SUMMARY:
Our client is seeking a Dispatch Clerk who will be responsible releasing stock to clients. At the front counter, the job purpose is providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner. Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible and work to solve problems quickly.

JOB DESCRIPTION:

Key Performance Areas

Efficiently and accurately check all stock received in the Logistics Department.
Assist with offloading of courier deliveries, checking all boxes for damage and endorsing waybill accordingly.
Accurate shelving of stock in the correct locations for collection or delivery.
Complete the checking and shelving of stock within two hours from receipt
Ensuring that all stock is handled in the safest possible manner, to avoid any possible damage.
Prepare goods for couriers and capture the waybill information in time for the daily collection.
Check goods together with client on collection to ensure correct and complete order is handed over.
Maintain good housekeeping always.
When necessary can be required to assist Drivers with deliveries.
Assist clients with heavy goods (e.g. sending it to Technical in the goods hoist or loading into vehicles.)

Greet customers and answer their questions in a friendly, conversational manner.
Being vigilant and taking appropriate action regarding suspicious behaviour from visitors (e.g. calling HR staff to assist).
Assist sales staff with enquiries regarding progress of deliveries or collections, communicating effectively and professionally at all times.
Contact all customers for uncollected stock on a weekly basis to cancel orders when necessary.
Ensuring that the correct order is handed over to the correct client, checking the details on the system and verifying the identity of the client.
Ensuring that client receives the correct and complete order on collection, by checking items together.
Strive to provide customers with the best experience possible and work to solve problems quickly, maintaining a professional attitude even in the face of challenges, such as dealing with an irate client.

Qualifications and Knowledge

Basic knowledge of general administrative processes
Good knowledge of stock control requirements
Good knowledge of facility layout
Excellent knowledge of applicable systems, processes, and procedures

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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