Dispatch Controller

SUMMARY:
Brackenfell, Cape Town - Dispatch Controller needed for a fast-paced distribution environment. This is a full-time role requiring hands-on experience in coordinating daily dispatch operations.

POSITION INFO:
Our client is a well-established national distributor within the consumer goods sector, supplying to retail and wholesale clients. They operate in a time-sensitive, product-driven environment where delivery accuracy, real-time logistics control, and operational reliability are essential. The Cape Town branch is seeking a skilled Dispatch Controller to support delivery planning and performance.

The successful candidate will be responsible for executing and overseeing the daily dispatch function – including scheduling, vehicle loading, route allocation, and delivery tracking. The role also involves managing dispatch documentation, ensuring compliance, and maintaining effective communication between warehouse teams, drivers, and customers.

Key Responsibilities:

• Develop and implement weekly delivery schedules aligned to order volumes and customer requirements
• Coordinate and manage daily dispatches from order preparation through to final delivery
• Verify accuracy and completeness of delivery documentation and loads
• Assign deliveries to drivers based on route planning and load capacities
• Monitor dispatch operations using tracking systems and respond to route or timing issues
• Communicate with drivers throughout the day to ensure smooth delivery execution
• Liaise with customers regarding delivery scheduling, confirmations, or potential delays
• Ensure that all dispatch documentation (delivery notes, invoices, PODs) is accurately maintained
• Manage and track CHEP pallet movements and documentation
• Conduct pre-dispatch vehicle and driver compliance checks
• Maintain accurate dispatch records and daily checklists
• Report on delivery performance, turnaround times, and exceptions
• Assist with identifying areas for operational improvement

• Matric / Grade 12 Non-Negotiable
• 2–4 years’ experience in dispatch or transport operations
• Drivers License and own Vehicle
• Strong proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience using dispatch tracking software (Trackmatic advantageous)
• Basic understanding of route planning and vehicle utilisation
• Relevant tertiary qualification in Logistics or Transport (advantageous)
• Industry knowledge in consumer or pet products is beneficial