SUMMARY:
Distribution Supervisor
POSITION INFO:
Qualifications
Requirements / Duties
- Wave or realise all orders in SAP, approved for Picking, by date order, collection and delivery point, and recorded via colour sticker on priority.
- Issue all released orders to the Pickers and record the picking slip and picker details on SAP for the control of orders and Pickers Performance.
- Issue orders to the Pickers in priority:
- Delivery due Dates
- Priority requests
- Graphical location of delivery address
- Coloured stickers placed on specific orders of priority
- Constantly correspond with the Dispatch Area on orders released for delivery to customers.
- Monitor the wave and pick report to ensure that 90% of all orders are completed before the end of day.
- Monitor the customer orders to ensure that no order is left incomplete on the Invoicing tables, if there are minimal items still to be invoices, before the end of day.
- All completed customer orders must be handed over to the Dispatch area, prior to the agreed cut-off period, i.e., one daily only, online orders, etc.
- Monitor all customer order issued for picking to ensure that the orders are completed and invoiced before the end of day.
- Oversee the scanning of customer orders pertaining to non-pack size products by following the scanning procedure.
- Monitor the picking, invoicing and handover to Security and ensure that the signatures
- are done with the different allocated pen colours:
- Invoice
- Pickers
- Security
- Drivers
- Reworks
- Receiving
- Monitor the time periods a Picker takes to complete an order. Address any concerns with the Picker.
- Investigate any shortages on the picking slip and hand it over to the Inventory Clerk for updates and approval.
- Conduct two random checks on orders daily (multiple lines) on reverse picking, and apply corrective action where required.
- Control and manage the push system (not pull) from the Pickers to the Invoicing tables.
- Control and manage the handover by of the stock by the Pickers to the Invoicing tables
- per the various geographical regions.
- Control and maintain the correct Employee head count at Invoicing and the Transfer Pullers
- Conduct regular bin maintenance and identify problems in bins, such as:
- one item in two different boxes
- damaged boxes
- damaged product
- purpose of white buff tape
- whether bins are emptied periodically during the day,
- brooms placed in allocated areas
- Warehouse floor constantly clear with no empty boxes, plastic, etc.
- Conduct continuous QC checks throughout the day on invoicing, the quality of packaging, and the handover of orders.
- Conduct daily QC checks on two random orders (multiple lines) after invoicing and packaging, as well as the overall QC of orders being handed over.
- Check multiple contents in a box, product categories of the products in the box, as well as the maximum product or volume in a box.
- Reprint the case label stickers and invoices, only once authorised by the Warehouse Manager. Reasons must be provided upon completion of an investigation.
- Control and manage the pallets as per the SOP. Consol and Chep pallets must be available every Monday morning.
- Follow the SLA on Collections, Local Deliveries and Long-Distance Orders.
- Daily Communication via e-mail with Value in-house on combining of customer orders, and to confirm the ETA on priority orders.
- Constant communication with Inventory on surplus stock against invoice and signing of once investigated.
- Conduct regular checks in the picking bins, as maintained by the Pickers daily (retrieval of Consol pallets, damages recoded and removed, general bin maintenance).
- Daily ongoing communication between Supervisor and subordinates to positively motivate them.
- Ongoing training and revising on procedures and policies. Once every 3 month’s a practical and theoretical training session must be done and recorded.
- You may be required to work in other areas due to operational requirements.
- Conduct a daily “Green Area” meeting with the staff to discuss the prior day’s progress, and the days tasks required, and lowest performers on Picking and Invoicing
- Communicate clearly and actively throughout the business units with the relevant
- stakeholders (Dispatch, Security and Management).
- Define or redefine key performance indicators for every role in the Department to measure effectiveness of the Department’s operations.
- Provide reasons to the Warehouse Manager on non-performance.
- Interview, select, coach, train, manage, and appraise the performance of the staff.
- Problem solving, negotiate, and address staff challenges in the Department.
- Continuously evaluate the Department’s operations and highlight potential problems or opportunities identified in the operation.
- Cultivate a culture of teamwork in the Department.
- Manage and maintain staff performance levels to ensure KPI and SLAs are met continuously.
- Institute disciplinary proceedings with the HR Department on any Employee who fails to adhere to the KPIs, JDs and any other documented regulations or measures.
- Escalate any incidents pertaining to the Department that require the involvement and attention of the Warehouse Manager and/or senior management.
- Carry out any other duties as maybe required by the Warehouse Manager and/or company
- Senior Management time to time.
- Check all staff’s clothing to ensure that they are dressed in the appropriate PPE issued to them
- Supervise the procedure of special packing requirements by specific Customers, such as:
- Game
- Makro
- Shoprite
- One Day Only
- Confirm the pack size against customer’s official order, inner and outer barcodes, and placing the correct outer barcode format as per the customer’s requirements.
- Identify practical solutions when the work is backlogged through prioritization and rationalization exercises.
- Investigate customers shortage claims, and the source of the problem, and resolve.
- Abide by the Health and Safety Standards and attend monthly meetings.
- Complying with Company procedures, rules, and regulations.
- Train and upskills staff to ensure they all adhere to the company requirements
