Documentation & Plain Language Specialist

Recruiter:

Network Recruitment

Job Ref:

NFR010045/Angie

Date posted:

Friday, June 5, 2026

Location:

Cape Town, South Africa

SUMMARY:
Are you passionate about creating clear, compliant, and customer-focused documentation? We are looking for a Documentation & Plain Language Specialist to take ownership of client-facing content, document governance, and the digitisation of forms within a fast-paced financial services environment.

POSITION INFO:
Join a growing financial services business where you will play a key role in improving the client experience through effective documentation management, plain-language communication, and digital transformation initiatives.

You will oversee the lifecycle of documentation across the business — ensuring accuracy, regulatory alignment, consistent messaging, and the successful migration from traditional documents into digital form solutions.

This is an exciting opportunity for someone who enjoys combining writing, process improvement, governance, and technology to create meaningful business impact.

Key Responsibilities

Manage document governance, version control, approvals, and audit trails across all client-facing documentation
Ensure only approved and current documentation is distributed across internal and external platforms
Own plain-language standards by reviewing and improving customer communications for clarity and accessibility
Partner with Compliance, Legal, Product, Operations, and IT teams to translate regulatory and business changes into updated documentation
Support the migration of forms from static PDFs into digital platforms, including form structures, validations, and workflow improvements
Perform impact assessments to identify changes required across processes, systems, forms, and communications
Maintain templates, document libraries, and reusable content standards to improve consistency
Monitor documentation quality, identify improvement opportunities, and support continuous optimisation initiatives
Provide documentation support across projects, ensuring deliverables are completed accurately and on time

Job Experience and Skills Required

Education

Relevant tertiary qualification (BCom, BA, LLB, BSc Informatics, or similar)

Experience

5+ years’ experience in documentation management, technical writing, business analysis, financial services, or related environments
Experience working with regulated documentation, processes, or client communications advantageous
Exposure to investments, financial products, platforms, or compliance environments beneficial

Skills

Strong written communication and ability to simplify complex information
Excellent attention to detail and accuracy
Strong organisational and project coordination skills
Ability to analyse the impact of changes across systems, processes, and documentation
Advanced Microsoft Word skills (templates, track changes, document control)
Intermediate to advanced Excel skills (reports, tracking, analysis)
Experience with SharePoint, PDF tools, workflow systems, or digital forms advantageous
Basic SQL or systems/data exposure beneficial

Non-negotiables

Strong governance mindset with excellent attention to detail
Ability to manage multiple deadlines and stakeholders
Comfortable working across Compliance, Legal, Operations, and Technology teams

For more exciting Finance vacancies, please visit:
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If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

We also invite you to contact us to discuss your next career move in finance!

For more information, contact:
Angelique Jardim
Specialist Recruitment Consultant

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