SUMMARY:
Our client in George is looking for an experienced Domain Trainer to join their fast-growing team.
This role is required to facilitate trainings on relevant domain topics. This person will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations.
Essential Functions
Lead initiatives for developing domain capabilities
Engage with leadership to define domain/digital capability development requirements, generate buy-in, rally internal and external stakeholders towards building the right capabilities for the vertical
Manage the change program to institutionalize domain capabilities, targeting differentiated needs across the various audience segments
Identify, source, and deploy tools, systems and resources needed by the company for ongoing development of domain capabilities
Plan and deploy capability development curriculum, certifications, and calendar, develop new learning materials with domain capability as an outcome
POSITION INFO:
Education Requirements
National Senior Certificate (Matric)
Graduate
Domain training related training background with any relevant domain certifications (P&C domain - CPCU, AINS, AIC, AU etc. and L&A domain – LOMA 280/281, 290/291 etc.)
Work Experience Requirements
Total work experience should be a minimum of 4-6 years of relevant work experience in conducting training and developing training curriculum)
Current role/assignment Background in leading learning initiatives for domain (insurance) capabilities
Experience in implementing or background of digital is added advantage
Performance parameters
Speed, agility, and initiative
Quality and accuracy of deliverables
Efficiency and effectiveness (result-orientation)
Training delivery and certification of trainers
Primary Internal Interactions
Employees, for the purpose of designing and developing training solutions
Managers and leaders, for the purpose of identifying the training needs and follow up
CD Team, for the purpose of up-skilling and certification of trainers
Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback
Primary External Interactions
Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed
Institute partners of CD for managing and running programs
Vendors, for any material/ service availed
Technical Skills
Good knowledge of MS Office applications like – PowerPoint, MS Word and MS Excel
Internet usage and email access
Process Specific Skills
Good training/presentation skills
Content designing and development
Excellent domain knowledge
Ability to present the information in simple and easy manner
Ability to understand and comprehend quickly
Prioritizing customer needs
Strong customer service focus
Soft skills
Good verbal and written communication skills
Ability to do in-depth research and create articles
Flexibility and urgency to handle pressure
Self-disciplined and result oriented
Data gathering ability/ Eye for detail
NB! This job is now closed. You can apply for other jobs by uploading your CV.
