Donor Request Coordinator

SUMMARY:
We have an exciting opportunity for an organised BSc Graduate with min 3 years' experience in the medical field to pursue a meaningful, impactful position and join an international NPO as a Donor Request Coordinator.

POSITION INFO:
Requirements: Bachelors Degree (pref BSc Degree in Life Science field) 3 - 5 years work experience, working in a high pressure environment. Strong management skills (previous experience desirable but not essential) Strong attention to detail and sense of urgency. Experience in working with large database\/CRM Systems. Willingness to become acquainted with, and understand, a very specific discipline\/branch of medical science. Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint). Willingness to travel on occasions for training and workshops, both nationally and internationally. Ability to work in line with POPI and with an understanding of donor and patient confidentiality. Ability to think strategically and creatively regarding long-term development plans. Ability to produce high quality written reports. Ability to analyse large sets of data. Duties \/ Responsibilities: (Summary of responsibilities, full job specification available after short listing) Serve as primary contact for potential donors-provide education\/support and assess medical status, availability, and commitment, referring for further medical review when needed. Schedule and manage donor medical assessments and blood draws; review lab results for accuracy and escalate urgent findings with medical advisors. Liaise with international patient registries and local laboratories to arrange HLA typing, infectious disease testing, and related sample logistics. Oversee timely collection, shipment, tracking, permits, and documentation of donor samples with logistics partners. Maintain accurate, up-to-date donor records in internal systems; ensure compliance with quality, privacy, and regulatory requirements (e.g., WMDA, POPI, Human Tissue Authority). Collaborate across departments to ensure seamless donor progression; contribute to problem-solving, process optimisation, and SOP creation\/maintenance. Resolve donor and transplant-centre complaints with leadership\/quality teams and support ad hoc operational needs. Work with Finance to ensure timely processing of supplier invoices; represent the team in relevant local and international working groups. The proposed salary for the role is R23.5k per month, but the option remains with the client to make a lower (market related) offer for a candidate who does not meet all the requirements in full. The offer will be market related based on skills, and experience. NOTE - We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.