SUMMARY:
The key point of contact between Dream Hotels & Resorts, the portfolio of properties & clients
POSITION INFO:
Dream Hotels & Resorts live by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.
Job Overview:
The Dream Ambassador is the key point of contact between Dream Hotels & Resorts, the portfolio of properties and their clients: answering queries, offering advice, providing solutions and introducing new products. Their work includes full account management - scheduling and executing sales calls, demonstrating and presenting products with the key mandate of revenue generation for all Dream Hotels & Resorts properties within a prescribed area and market segments.
Key Responsibilities:
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, CRM and sales control systems.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management - Knowledge of business and management principles involved in resource allocation, production methods, and coordination of people and
- Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time. resources
- Making Decisions and Solving Problems - Analysing information and evaluating results to choose the best solution and solve problems
Theoretical Knowledge and Experience:
- Grade 12
- Relevant diploma or Certificate in the Industry or Sales field would be beneficial
- Minimum 5 years hotel sales account management experience essential with at least 2 years dealing with government accounts and/or experience in the luxury hotel market
- Strong knowledge of public procurement and compliance.
