SUMMARY:
This is an office-based role within the customer service department. You will be responsible for managing the full life cycle of insurance claims from Dutch-speaking clients, recording, processing, following up, and finalizing each case in accordance with the insurer''s procedures and standards.
POSITION INFO:
Dutch Claims Administrator
Join a specialist insurance services provider supporting Dutch-speaking clients from Cape Town.
Customer Services | Office-based (Epping) | R15,000 - R18,000 | Mon - Fri, 08h00 - 16h45
About Our Client
Our client is a reputable and growing international service provider that supports insurance clients in the European market. Based in Epping, Cape Town, they focus on delivering efficient and client-centric support to Dutch-speaking customers. The company values professionalism, service excellence, and providing a stable and growth-oriented work environment for its team. This is an opportunity to join a close-knit team committed to operational excellence in claims administration.
The Role: Dutch Claims Administrator
This is an office-based role within the customer service department. You will be responsible for managing the full life cycle of insurance claims from Dutch-speaking clients, recording, processing, following up, and finalizing each case in accordance with the insurer''s procedures and standards. You will act as the key point of contact, ensuring a smooth claims experience for clients.
Key Responsibilities
- Receive and process client claims via phone and email.
- Assess claims in accordance with insurer guidelines and internal procedures.
- Communicate claim outcomes and reimbursement proposals directly to clients.
- Maintain accurate claim records and ensure adherence to administrative protocols.
- Collaborate with team members to ensure claims are handled efficiently and resolved timeously.
- Use internal systems and office tools for data entry, follow-ups, and reporting.
- Deliver excellent service to enhance client satisfaction and company reputation.
About You
- At least 1 year of experience in claims processing, admin procedures, or customer support.
- Matric or equivalent (Bachelors /High School Certificate).
- Fluent in written and spoken Dutch (required).
- Good command of English, both written and spoken.
- Proficient in using the internet and office productivity tools.
- Strong organizational and administrative skills.
- Able to work independently and demonstrate initiative.
- Reliable with a stable work history.
- Based in Cape Town, Western Cape.
