Dutch Language: Customer Care Representative

Recruiter:

MECS Africa

Job Ref:

CPT000177/RT

Date posted:

Tuesday, September 21, 2021

Location:

Johannesburg, South Africa

Salary:

NEG Monthly

SUMMARY:
International Travel Contact Center is looking to employ 10 Dutch Speaking Customer Care Agents on a remote working basis in south Africa.

POSITION INFO:
PLEASE NOTE: Only available to applicants that are fluent in the reading, writing and understanding of the Dutch language.

Overview:

The Dutch CCR delivers a customer care service via Telephony/Voice according to Customer standards. The goal is to meet the Service Level Agreement as agreed with the client and maintaining high level of quality. Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.

Duties and Responsibilities:

Understand the system and execute operations as per the Standard Operating Procedures and as directed by the client.
Manage day-to-day activities on Telephony/Voice in a 24/7 environment.
Being able to use different tools to deliver a complete service to our customers.
Effective Communication: Should be able to effectively resolve all customer queries.
Honoring feedback from the management / supervisors on a constant basis.
Receiving weekly updates to maintain an high level of knowledge and being updated on the latest news.
To provide timely daily reports to the respective supervisors: By constantly monitoring, anything out of the ordinary needs to be escalated to the supervisor for an effective and immediate action.
Willingness to search for the required information for customers with a strong focus on solving client’s requests.

Qualification and Skills:

Graduate in any discipline with good academic profile
High level of and proven experience in both Written & Spoken Dutch Language - Mandatory
Travel Industry knowledge/background – Desirable
C1-C2 level language proficiency
Opera
Excellent Dutch language command – fluency in speaking and writing correctly and at ease (plus good level English knowledge)

Experience:

1-2 years’ experience in customer service
Excellent Writing skills
High level in Dutch communication – both written & spoken.
Good understanding of Customer Service Standards
Good technical understanding and can pick up new tools quickly
Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationship

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Maintenace Technician (Millwright)
Location: Midrand
Salary: â¬4 171.00 Monthly
Maintenance Technician (Millwright) - The NetherlandsLocation: NetherlandsIndustry: Various/TechnicalType: 2 Year Contract | Environment: Fast-paced, Mission-criticalAbout the RoleVarious companies, based in the Netherlands, are seeking experienced junior electricians who have a broad skillset encompassing electrical and mechanical knowledge. Positions are available as tw...
3 days ago

Advisor Assistant
Location: Brits
Salary: R18 000
Our client in the finance(insurance) industry is looking for an Adviser Assistant based in Brits, North West.
1 day ago

New Vehicle Sales Executive - Gauteng, Crown Corridor - Johannesburg
Location: Johannesburg
Salary:
New Vehicle Sales Executive - Gauteng, Crown corridor - Johannesburg #DriveYourcareerForward and take the next step with this top selling vehicle brand.Calling all seasoned Vehicle Sales Executives! Our client, a leading and well respected franchise dealership in the JHB CBD is on the hunt for TOP TALENT to join their sales team!As a Sales Executive, your role will be to plan, implement,...
1 day ago

Sales assistant
Location: Pretoria
Salary: Weekly
Sales assistant
2 days ago

Sales assistant
Location: Pretoria
Salary: Weekly
Sales assistant
2 days ago

Executive PA/ Office Manager
Location: Rivonia
Salary: R35 000 Monthly
We are seeking a highly professional and dynamic temporary Executive Assistant to join the Rivonia-based, head office team. This pivotal role supports company leadership while ensuring the smooth running of the office environment. This role requires 100% on-site working.This is a 3-month fixed term contract and is available right now.Your primary responsibility is to provide high-level admin...
3 days ago

ZMO 17185 - Guest Experience Liaison
Location: Johannesburg
Salary: R30 000 – R40 000 depending on experience
Guest Experience Liaison
3 days ago

Automotive Service Advisor - Sandton
Location: Johannesburg
Salary:
Automotive Aftersales Consultant - (Service Advisor) – Sandton #DriveYourcareerForward with a leading Service centre in the heart of Sandton.If you are an Experienced Aftersales Consultant (Service Advisor), and renown for your commitment to quality, innovation and customer satisfaction by delivering a premium service experience to customers, then you are invited to apply for the posit...
6 days ago

System Engineer - (Fortinet NSE4/FCP) â Pre- and Post-Sales
Location: Centurion
Salary:
Systems Engineer (Fortinet NSE4/FCP) – Pre- and Post-SalesLocation: Centurion On-SiteThe salary band for the SE role is R593,880 per annum
7 days ago

Automotive Service Advisor - Fourways
Location: Johannesburg
Salary:
Automotive Service Advisor - Gauteng, Fourways #DriveYourcareerForward – it’s time to get your career rolling in an independent servicing workshop!Ready to shift your career into top gear and be the face of customer excellence in a high-end workshop? Our client is on the hunt for a polished, people-centric Service Advisor who thrives in a fast-paced workshop, communicates like a ...
7 days ago

Dutch Language: Customer Care Representative

Similar jobs you might be interested in:

Create a free job alert for Dutch Language: Customer Care Representative in Johannesburg