Dutch Technical Support Specialist

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000087/ZJ

Date posted:

Friday, January 19, 2024

Location:

Capetown, South Africa

Salary:

R27 500,00 Monthly

SUMMARY:
Dutch Technical Support Specialist

We are actively seeking experienced call center agents to join our team, providing exceptional customer service for retail software and equipment in a first-line tech support capacity. This role focuses on supporting English-speaking US and European customers, and it is a premise-based position based in Cape.

POSITION INFO:
Responsibilities:

Deliver an excellent customer experience through technical support.
Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound).
Serve as the interface between the customer and various departments.
Employ consistent troubleshooting techniques to promptly identify and resolve customer issues.
Document and track customer issues and resolutions.
Adhere to escalation procedures as necessary.
Collaborate with team leaders to improve day-to-day customer experiences.
Undertake miscellaneous duties and responsibilities as defined by management.

Requirements:

Minimum of 1-2 years customer service experience, preferably in the BPO sector.
Excellent communication skills in English & Dutch (written and verbal)
Experience in customer service, preferably in a technical environment.
Strong attention to detail with an emphasis on customer service.
Proven troubleshooting skills, especially when dealing with new or complex issues.
Passion for technology a plus.
Familiarity with mac OS and iPad OS (advantageous)
Retail or hospitality experience (preferred)
Knowledge of Zendesk and POS systems a (advantageous)

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