Dutch customer Service

Recruiter:

ABC Worldwide

Job Ref:

2444791302

Date posted:

Tuesday, June 3, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Job Title: Dutch-Speaking Customer Service Representative
Location: Cape Town /Onsite
Employment Type: Full-Time

About the Role:

We are looking for a Dutch-speaking Customer Service Representative to join our dynamic support team. In this role, you will assist Dutch-speaking customers via phone, email, and chat, ensuring top-tier service and resolving inquiries efficiently and professionally.

Key Responsibilities:

Handle customer queries and complaints in Dutch across multiple communication channels (phone, email, live chat)
Provide accurate information on products, services, and policies
Investigate and resolve customer issues in a timely and effective manner
Maintain up-to-date knowledge of company products and procedures
Log and track customer interactions using internal systems (CRM/ticketing tools)
Collaborate with internal teams (technical, sales, logistics) to resolve customer concerns
Follow escalation procedures when needed
Meet or exceed performance targets (quality, response time, customer satisfaction)

Requirements:

Fluency in Dutch and English (written and spoken) — essential
Previous customer service experience is a strong advantage
Excellent communication and interpersonal skills
Tech-savvy with the ability to quickly learn internal systems
Strong problem-solving abilities and a customer-first mindset
Ability to work in a fast-paced, multicultural environment
Willingness to work shifts, including evenings or weekends

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