Dutch/Flemish Speaking Customer Service

Join our Winning Team! If you are Dutch or German speaking and passionate about exceptional customer service, we would like to hear from you.
Job Description Customer-focused, results-orientated individuals with good problem-solving & interpersonal skills, to deliver effective engagements to customers in the Netherlands.
Key Responsibilities

• Customer Service engagement via incoming calls and respond to emails queries.
• Managing reservations, special requests, and customer complaints via the website.
• Respond to a defined range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers.
• Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner.
• Demonstrate urgency on transactions using standard operating procedures.

• Maintain professionalism in all customer engagements.
Requirements
• A Matric certificate or equivalent qualification.
• Excellent Dutch and English language skills (verbal and written)
• Passionate about customer service
• Technical Abilities
• Work experience background e.g., Airline/Travel agency experience
• Strong communication and administration skills
• Strong in multitasking
• Customer-focused mentality & approach
• Attention to detail & positive attitude

1. Full time contract (40 Hours per week)

Salary details:
1. Basic Salary :
R18- R20k per Month depending on experience.