Duty Manager - 3 Month FTC

SUMMARY:
Be responsible for overseeing the day-to-day operations of the property during assigned shift

POSITION INFO:

Little Switzerland offers a unique workplace experience, boasting meticulously maintained grounds and an authentic main building with captivating stories. Join us to enjoy serene views of the Drakensberg mountains and escape the daily hustle. Indulge in hearty buffets, cozy log fires, and spa pampering at affordable rates. Our family-friendly accommodation guarantees relaxation with outdoor activities for all ages. Discover the perfect blend of work and tranquillity at Little Switzerland.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritising sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview:

As the Duty Manager, you will be responsible for overseeing the day-to-day operations of the property during assigned shifts. Your main focus is to ensure high standards of guest service, staff performance, and operational efficiency. You will act as the point of contact for guests and staff in the absence of senior management.

Key Responsibilities:

• Supervise all operational departments during shifts, ensuring smooth and efficient service.

• Handle guest complaints, queries, and special requests professionally and promptly.

• Ensure that all guest feedback is logged and followed up with appropriate action.

• Conduct regular property walkthroughs to ensure cleanliness, safety, and maintenance standards are upheld.

• Monitor staff performance and provide on-the-spot coaching and support as needed.

• Coordinate with housekeeping, food & beverage, front office, and maintenance teams to ensure seamless service delivery.

• Support front-of-house operations, including check-in/check-out processes.

• Prepare shift reports and escalate key issues to senior management.

Theoretical Knowledge and Qualification:

• Matric certificate or similar qualification.
• Proven food and beverage leadership experience in a similar position of more than 3 years in a 3-star establishment.
• Proficiency in MS Office - Word, Excel & Outlook, Restaurant management software, POS, Preferably HTI with Plus Point, Plus Central and Apex

This is a 3-month contract position with the possibility of becoming permanent, based on performance